Freight Operations Executive

2 months ago

Cambridge Cambridgeshire, United Kingdom Antibodies.com Full time

com is a leading provider of high-quality antibodies and reagents for life science research. Our mission is to empower scientists with reliable tools to advance drug discovery and improve human health. As we continue to grow, we are seeking a talented Operations Manager to join our dynamic team and oversee customer service, logistics, supply chain, and office management.

The Operations Manager will be responsible for all aspects of customer service, order processing, stock preparation, internal transfers, supply chain, and order fulfilment. Oversee the order processing workflow, from quote/to order receipt/to order fulfilment, to ensure accuracy and efficiency.
Monitor order fulfilment metrics, analyse performance data, and implement continuous improvement initiatives.
Handle customer enquiries, by email and telephone, on a wide range of topics, including: providing quotations, placing customer orders, advising on delivery dates, etc.

Manage transportation logistics, including freight forwarding, customs clearance, and transportation scheduling.
Coordinate with shipping carriers and logistics partners to optimize shipping routes, reduce transit times, and minimize shipping costs.
Ensure compliance with regulatory requirements and quality standards for product transportation and handling.
Pick/Pack/Ship finished goods for domestic and international shipments.

Develop and implement effective supply chain strategies to optimize inventory levels, minimize costs, and ensure timely delivery of products.
Monitor inventory levels, track shipment schedules, and manage stock replenishment to meet customer demand.
Receiving stock from our supply chain partners and processing these units ready for storage and/or customer orders.

Lead and mentor a team of customer service/logistics coordinators, providing guidance, training, and support.
Set performance goals, evaluate team performance, and implement strategies to drive productivity and efficiency.

Other ad-hoc tasks such as opening up/locking up, ordering office supplies, unloading deliveries, etc. Bachelor’s degree in life science field (higher degrees preferred).
Proven experience in logistics management, supply chain management, or operations management, preferably in the life science or biotechnology industry.
Experience with order management systems, inventory management software, and logistics management tools.
Competitive salary depending on experience.

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