Brand Home Manager

5 days ago


Luss Argyll amp Bute, United Kingdom Loch Lomond Group Full time €50,000 - €60,000

Their heritage is amongst the oldest in our industry.
Ben Lomond is a brand with adventure at it’s heart…
Loch Lomond Group are now looking for an adventurous soul to run their new brand new Ben Lomond Gin Distillery Visitor Centre located at Luss with Ben Lomond standing proudly over Loch Lomond.

They are seeking a driven and experienced Brand Home Manager to lead the operations and strategic growth of the experience and visitor centre. The Brand Home Manager will play a key role in shaping the centre’s future through strategic leadership, managing the Business Development & Marketing Manager to implement effective marketing and business strategies that increase visitor traffic and revenue.

Develop strategic plans to target new customer segments, including local and international visitors, and manage the Business Development & Marketing Manager to execute marketing campaigns.
Oversee partnerships with local tourism boards, travel operators, and other stakeholders to enhance visibility and drive group bookings.
Monitor sales performance and identify opportunities to enhance profitability through product mix, retail offerings, and premium experiences.
Oversee staff scheduling, inventory control, health & safety compliance, and customer service, ensuring a seamless visitor experience.
Ensure operational budgets are managed effectively, with a focus on cost control and achieving financial targets.
Lead, mentor, and develop a dedicated team, instilling a culture of high performance, customer service excellence, and brand representation.
Manage recruitment, training, and development programs to ensure staff are fully equipped to deliver exceptional visitor experiences.
Conduct regular performance evaluations, fostering professional growth and team motivation.
Ensure that all visitors enjoy an exceptional, memorable experience through engaging and educational tours about gin production and the Ben Lomond brand.
Innovate and develop new visitor experiences, events, and promotions to enhance guest engagement and drive repeat visits.
Handle customer feedback and complaints with professionalism, ensuring timely and effective resolution.
Build and maintain strong relationships with local businesses, tourism boards, and industry partners to support growth initiatives.
Represent the visitor centre at external events, networking with industry stakeholders to attract group bookings and tourism partnerships.
Work closely with the Loch Lomond Group brand and sales teams to ensure alignment with the company’s overall vision and objectives.
REPORTING & PERFORMANCE ANALYSIS:
Regularly report on key performance indicators, including visitor numbers, sales revenue, customer satisfaction, and marketing performance.
Analyse business trends and customer feedback to identify areas for improvement and new opportunities for growth.

Strong track record in driving revenue growth and building partnerships that deliver results.
Financial acumen, including budget management and cost control.
Excellent communication skills, with the ability to effectively convey the brand story and deliver an exceptional visitor experience.
Discretionary Bonus Entitlement of 15%
34 days annual leave (inclusive of statutory holidays)
Matched company pension contribution of 5%
Life Assurance
Access to Electric Car Scheme
Westfield Health & Awards Scheme

Eden Scott is dealing exclusively with Loch Lomond Group on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.



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