Customer Care Manager

2 weeks ago

London, United Kingdom The Global Search Company Full time

Fast growing fresh produce distributor looking to appoint a Customer Care Manager to oversee best in class care to their clients.
Improve customer service experience, create engaged customers and facilitate organic growth
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Control resources and utilise assets to achieve qualitative and quantitative targets
The ideal candidate will be coming from a strong customer service background with experience in managing a team.
The Global Search Company is committed to protecting the privacy and security of your personal information.
This privacy notice describes how we collect and use the personal information you provide to us, in accordance with the General Data Protection Regulation (GDPR).
Details of driving license
We may be required to process additional information for candidates who would be employed by The Global Search Company on a temporary basis with any of our clients, this could include:

Candidates who would be self-employed as a contractor will need to provide some additional information which could include:
• Details of Public Liability insurance
• For candidates who are applying for roles within certain businesses, we may also be required to collect, store, and use some additional personal information, which could include:

Education history
Details of financial credit checks
We typically collect this personal information directly from you or through our website or job advertisements. We may sometimes be required to collect additional information from third parties or other publicly available sources. The Global Search Company will take reasonable steps to inform you it has collected your personal information from a third party.
We need certain personal information primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. Providing our recruitment services
Send you marketing communications and information relating to our services which we think may be of interest to you (which you have the right to opt-out of)
If you are engaged as an employee or contractor through The Global Search Company we may also need additional information for the following reasons:

~Administering the contract, we have entered into with you
~Paying you, deducting tax and National Insurance contributions
~ Dealing with legal disputes involving you, or other employees, workers and contractors

If you fail to provide certain information when requested, we may not be able to represent you as a recruitment agency, or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers).
In order to meet legal obligations
• When it is needed to assess working capacity on health grounds, subject to appropriate confidentiality safeguards.
We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of employment law. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.
DATA SHARING
We may have to share your data with third parties, including prospective employers, third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law.
Which third-party service providers process my personal information?
“Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following activities are carried out by third-party service providers: CV formatting, payroll, pension administration, benefits provision and administration, IT services
How secure is my information with third-party service providers and other entities in our group?
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may transfer the personal information we collect about you outside of the EU, in order to perform our contract with you. To ensure that your personal information does receive an adequate level of protection we have put in place the appropriate measures to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection.
DATA SECURITY
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
DATA RETENTION
We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact The Global Search Company in writing.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

  • Senior Customer Care Manager

    2 weeks ago

    London, United Kingdom Pinnacle Recruitment Ltd Full time

    Customer Care/Service Manager – Residential – Central London Home » Residential » Customer Care/Service Manager – Residential – Central London Region: London My client who is a top private developer located in Central London are a cash rich company specialising in private residential developments within London. A company with a great...

  • Customer Care Coordinator

    7 days ago

    London, United Kingdom Fawkes and Reece Full time

    Customer Care Coordinator Must have worked for a main contractor or Developer Perm Role 28-32k City of London Reporting to the Manager/Director of Customer Care, the Customer Care Coordinator is responsible for the day to day administrative functions of the Customer Care Department and will assist in providing a high-quality service to our customers safely,...

  • Customer Success Specialist

    7 days ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Care Representative

    2 weeks ago

    London, United Kingdom eRecruitSmart Full time

    Do you believe the world deserves wellness? For over 20 years, our client has been the leader in infrared saunas, which have been shown through clinical trials to help people feel better and achieve their health and wellness goals. As a Customer Care Representative you’ll play a crucial role in ensuring that our client’s customer service run smoothly,...

  • Customer Care Operative

    5 hours ago

    London, United Kingdom Constructive Moves Full time

    A residential developer known for building apartment schemes across the London region are looking to appoint a Customer Care Operative to carry out maintenance works including Carpentry, Plumbing, Painting and Tiling for their new build schemes. As a Customer Care Operative you will report into the Customer Care Manager who will allocate a job sheet for you...

  • Customer Care Adminstrator

    Found in: JG UK C2 - 2 weeks ago

    London, United Kingdom Keepmoat Full time

    Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design...

  • Customer Experience Manager- Customer Care

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Healthera Full time

    Customer Experience Manager Healthera is looking for an enthusiastic and proactive Customer Experience Manager who can deliver outstanding support to our pharmacy partners and their patients. You and your team will be the first point of contact for our B2B and B2C customers, and you will be expected to deliver an excellent customer experience every step of...

  • Customer Experience Manager- Customer Care

    2 weeks ago

    London, United Kingdom Healthera Full time

    Customer Experience Manager Healthera is looking for an enthusiastic and proactive Customer Experience Manager who can deliver outstanding support to our pharmacy partners and their patients. You and your team will be the first point of contact for our B2B and B2C customers, and you will be expected to deliver an excellent customer experience every step of...

  • Customer Care Apprentice

    2 weeks ago

    London, United Kingdom L&Q Full time

    **Job title: Customer Care Apprentice** **Contract: 2 years** **Hours: 37.5** **Location: Must be flexible to travel to sites across London and outside the M25** **Persona: Agile** **Salary: £18,525** **Role profile** Interviews will be held on: TBC The L&Q Apprenticeship Programme has been designed to help you get the career you have always wanted....

  • Care Coordinator

    Found in: Talent UK C2 - 2 days ago

    London, United Kingdom Helping Hands Home Care Full time

    Location: WimbledonThe Role:Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches...

  • Care Manager

    3 days ago

    London, United Kingdom Home Instead Senior Care Hammersmith and Chiswick Full time

    This is a rare and exciting opportunity for an experienced and accomplished Care Manager to join an outstanding organisation and the market leader in Home Care. Home Instead is an outstanding international organisation and the market leader in the Home Care industry. Our mission is to change the face of Care Giving; we are ambitiouss about and provide...

  • Customer Care Executive

    3 days ago

    London, United Kingdom Just Eat Takeaway.com Full time

    **Hungry for a challenge?** Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers. **About this role**: As a Customer Care Executive, you will ensure that our operation runs smoothly so that our customers and restaurants have the best experience possible. You act as a stakeholder manager...

  • Customer Care Executive

    3 days ago

    London, United Kingdom Just Eat Takeaway.com Full time

    **Ready for a Challenge** **Role Brief**: As a Customer Care Executive, you will ensure that our operation runs smoothly so that our customers and restaurants have the best experience possible. You act as a stakeholder manager between customers, restaurants and delivery partners and am responsible for proactively resolving on-the-day issues. You focus on...

  • Senior Care Home Manager

    17 hours ago

    London, United Kingdom Gold Care Homes Full time

    Gold Care Homes was established in 1999 and has since grown to operate 34 care homes across the South of England. The group offers a range of services which includes residential, nursing, frail elderly and dementia care. We are currently working on a fantastic role for an experienced Residential Home Manager to take on a 40 bed Residential Care Home in...

  • Customer Care Coordinator

    1 day ago

    West London, United Kingdom Potensis Full time

    **Customer Care Coordinator - Residential Developer** **West London** Potensis Selection are currently working with a leading Residential Developer who are looking to enhance their customer care team by recruiting a temp to perm Customer Care Coordinator to add to their existing team. You will have the opportunity to join a team of Customer Care...

  • Registered Care Home Manager Complex Care

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Queens Park Care Full time

    Position:Registered Care Home ManagerLocation: Clapham LondonSalary:£126000Type of Service:Transitioning from traditional nursing to complexcareQualification:RMN or RGN Contract Type:Permanent Remit: Queens Park Careis proud to be working in partnership with a premium care homeprovider to recruit a Registered Care Home Manager for theirnursing home which...

  • Care Coordinator

    3 days ago

    London, United Kingdom Alternative Care Services Plus Full time

    Alternative Care is looking to recruit a part-time **Experienced** Care Co-ordinator to join our team. Alternative Care is domiciliary care and supported living agency that provides home care and support to our clients in London. We are looking for an **experienced**, motivated, dynamic, driven individual who would like to develop their skills and knowledge...

  • Vendor Manager, Customer Care

    2 weeks ago

    London, United Kingdom BritBox International Full time

    Job Description Job Title: Vendor Manager, Customer Care Location: Preferred UK/London, Hybrid Company: BritBox International Reporting to: Director of Customer Service Contract Type: Full Time Our Mission: Creators & Curators of the Best in British Creativity & Entertainment. Our Vision: To be World leaders in British streaming. Our Purpose:...

  • Vendor Manager, Customer Care

    Found in: Jooble UK C2 - 3 weeks ago

    London, United Kingdom BritBox International Full time

    Job Title: Vendor Manager, Customer Care Location: Preferred UK/London, Hybrid Company: BritBox International Reporting to: Director of Customer Service Contract Type: Full Time Our Mission: Creators & Curators of the Best in British Creativity & Entertainment. Our Vision: To be World leaders in British streaming. Our Purpose: Investing in...

  • Vendor Manager, Customer Care

    Found in: Talent UK 2A C2 - 3 weeks ago

    London, United Kingdom BritBox International Full time

    Job Title: Vendor Manager, Customer CareLocation: Preferred UK/London, HybridCompany: BritBox InternationalReporting to: Director of Customer ServiceContract Type: Full TimeOur Mission: Creators & Curators of the Best in British Creativity & Entertainment.Our Vision: To be World leaders in British streaming.Our Purpose: Investing in British Creativity to...