Customer Care Coordinator

2 weeks ago

West London, United Kingdom Potensis Full time

**Customer Care Coordinator - Residential Developer**

**West London**

Potensis Selection are currently working with a leading Residential Developer who are looking to enhance their customer care team by recruiting a temp to perm Customer Care Coordinator to add to their existing team.

You will have the opportunity to join a team of Customer Care Coordinators where you will be a first point of contact when customers call into the office. Here, you will resolve minor issue and know when to elevate more demanding calls and arrange face to face meetings with management. The predominant feature of this position will be taking part in the customer aftercare process once customers have bought and moved into their new home.

**In addition, you will be**:

- Ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction.
- Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
- Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
- Liaise between site management teams, customer care operatives and external sub-contractors to ensure all remedial works are completed efficiently, in line with the company’s stated service level agreements.
- Utilise the IT system and associated reporting to manage resolution of defects.
- Liaise with all other departments to ensure customer enquiries or concerns are addressed professionally and efficiently.
- Provide administrative support for the department, to include, handling and responding to all customer correspondence, electronic and paper filing, production of reports, record action logs for internal meetings.
- Undertake post-completion satisfaction calls to customers.
- Update weekly reports and distribute to relevant personnel.
- Promote and act in accordance with all Group values, systems, policies and procedures.

**Requirements**:

- Previous experience working within a developer.
- Having an understanding of property defects would prove useful, but is not essential.
- Excellent communication skills.
- Excellent communication skills, both written and verbal.
- Strong time management skills and the ability to coordinate and organise a number of priorities.

**In return, my client is willing to offer**:

- £18 per hour.
- The opportunity to hold a permanent position within the company, which will lead to an array of benefits and progression opportunities.

Please note the hourly rate is based on experience.

**Alongside this, my client is offering**:

- Flexible work is offered in this department once you become a permanent member of staff by demonstrating your ability to thrive in the position.
- Exceptional long-term potential for growth for those who excel as this company is constantly expanding.

Our client is committed to encouraging equality, diversity and inclusion among its workforce and eliminating unlawful discrimination.

This is an excellent role within an expanding business with high growth potential and would suit someone who is currently working within a developer and looking to expand their skills, or move into the housebuilding industry.

Customer Services West London, London POT-P-FBR-203 £18 an hour (dependent on experience)

  • Care Coordinator

    4 weeks ago

    London, United Kingdom SweetTree Home Care Services Full time

    **Care Coordinator** Full-Time, 37.5 hours per week, covering the office hours of 8am - 8pm, on a rota basis. £25,000 per annum We are currently recruiting an experienced full-time Care Coordinator to work full time at our office in Swiss Cottage**, ** including one day, over the weekend. The care coordination team cover the office hours of 8am - 8pm, on...

  • Care Coordinator

    4 weeks ago

    London, United Kingdom SweetTree Home Care Services Full time

    **Care Coordinator** Full-Time, 37.5 hours per week, covering the office hours of 8am - 8pm, on a rota basis. Shift Pattern: Sunday - Thursday £25,000 per annum We are currently recruiting an experienced full-time Care Coordinator to work full time at our office in Swiss Cottage**, ** including one day, over the weekend. The care coordination team cover...

  • Care Coordinator

    4 weeks ago

    London, United Kingdom SweetTree Home Care Services Full time

    **Care Coordinator** Full-Time, 37.5 hours per week, covering the office hours of 8am - 8pm, on a rota basis. £25,000 per annum We are currently recruiting an experienced full-time Care Coordinator to work full time at our office in Swiss Cottage**, ** including one day, over the weekend. The care coordination team cover the office hours of 8am - 8pm, on...

  • Care Coordinator

    4 weeks ago

    London, United Kingdom Yes Care Group Full time

    Yes Care Limited is looking to recruit an experienced Care Coordinator for its West London Office. Yes Care Limited is a well-established and expanding Domiciliary Care agency that provides home carers to clients, helping them to continue living safely and independently in their own homes. This represents an exciting opportunity for the right individual,...

  • Customer Care Coordinator

    4 weeks ago

    London, United Kingdom Fawkes & Reece Full time

    **Location**: Central London **Salary**: £28K- £35K per Year **Contract**: Permanent **Type**: Full Time **Reference**: VM-CC_1679384363 **Posted**: March 21, 2023 Customer Care Coordinator Must have worked for a main contractor or Developer Perm Role 28-35k City of London Reporting to the Manager/Director of Customer Care, the Customer Care...

  • Care Coordinator

    2 weeks ago

    London, United Kingdom Helping Hands Home Care Full time

    Location: WimbledonThe Role:Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches...

  • Patient Care Coordinator

    4 weeks ago

    London, United Kingdom Observe Care Ltd Full time

    **The Patient Care coordinator’s duties will include**: - Accepting care packages and assigning care workers to service users in an appropriate manner; - Producing care workers’ rotas and managing the roster software. - Ensuring that service user and care worker files are complete. - Using electronic monitoring software to monitor care workers’...

  • Customer Care Coordinator

    1 week ago

    London, United Kingdom Morgan Sindall Plc Full time

    Lovell in London Region are recruiting! We are operational in the London area, around the M25, and the home counties. The business is focused upon the construction of new build affordable housing and we are currently in the midst of substantial growth. We are looking for an experienced Customer Care Coordinator to join our growing aftercare team, based at...

  • Care Coordinator

    3 weeks ago

    Exeter, South West, United Kingdom Altogether Care LLP Full time

    Job DescriptionIs this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Seeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care.Were looking for a compassionate and proactive Care Coordinator to join us in...

  • Care Coordinator

    3 weeks ago

    Liverpool, North West, United Kingdom Mountbatton Care Ltd Full time

    Mountbatton Care arerecruiting an experienced Care Coordinator to join our Domiciliary Care Team in Liverpool,andbe part ofour highly successful and dedicated Management team.Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Duties include:To act as a...

  • Care Coordinator

    4 weeks ago

    London, United Kingdom Supporting Care Full time

    **Supporting Care** is an expanding leading home care provider in London since 2011. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. We are currently recruiting for a **Care Coordinator** to...

  • Care Coordinator

    4 weeks ago

    London, United Kingdom OP Care Services Limited Full time

    The care coordinator is responsible for the continuity of care for all of our service users. This vital role has a huge impact on the lives of many people who rely on our care and support. Service Users tell us that what really matters to them is having a stable team of caring and professional care workers whom they can rely upon. Working alongside the...

  • Senior Customer Care Coordinator/coordinator

    4 weeks ago

    London, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer...

  • Customer Care Coordinator

    3 weeks ago

    City of London, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIALLONDONUPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...

  • Customer Care Coordinator

    4 weeks ago

    London, United Kingdom Amplifon Group Full time

    **Customer Care Coordinator** **Twickenham** **Hours: 37.5 hours | Monday to Friday (9am - 5pm).** **Salary: £20,475 p.a. + Variable commission scheme** **A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our...

  • Care Coordinator

    4 weeks ago

    London, United Kingdom Careaid Limited Full time

    Careaid Limited is looking to recruit an experienced Care Coordinator for its Bow, London Office. Careaid Limited is an expanding domiciliary care agency that provides care support for the service users to continue living safely and independently in their own homes. We currently have an exciting opportunity for a full-time position for Care...

  • Customer Care Coordinator

    4 weeks ago

    London, United Kingdom PSR Solutions Full time

    **Customer Service Coordinator - House Builder** PSR Solutions are currently recruiting for a Customer Service Coordinator for a 5-star residential developer in London. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. House builder experience is...

  • Care Coordinator

    4 weeks ago

    London, United Kingdom My health care support ltd Full time

    maintain monthly schedules for your care packages in line with deadlines. Ensure your care team have appropriate shifts allocated and any gaps in schedules are filled with an appropriate carer as soon as possible,maintain the electronic call monitoring system,maintenance related to care packages ensure shifts are correct.Setting up of new packages and...

  • Customer Care Coordinator

    3 weeks ago

    City of London, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIALLONDONUPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...

  • Customer Care Coordinator

    3 weeks ago

    City of London, Greater London, United Kingdom GetRecruited UK Ltd Full time

    CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within...