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Internal Service Manager
4 months ago
Do you possess strong leadership skills and have a solid technical background?
Are you a natural problem-solver who has worked as a Scheduler ?
If so, this role could be your next challenge.
I am currently recruiting for a well-known company in Milton Keynes, who are looking for a meticulous and passionate Internal Service Manager, this is an office based role.
You will be responsible for overseeing all service operations, work alongside field service managers, engineers and escalate any issues to supplies when appropriate. You will need to have a great understanding of client's needs and be able to improve the level of customer service and build exceptional rapport with all stakeholders with ease.
Key Duties include:
- Working with the Field Service manager making sure all aspects of installs and trials are carried out correctly
- Provide technical support to customers and the wider internal teams
- Support and schedule engineers
- Check the correct equipment is on site previous to installation
- Reporting
- Liaise with suppliers and manage any issues with lead times
- Gather all warranty information and process accordingly
- Process customer spare parts orders
- Regular check in with engineers and customers
- To be able to liaise with the Internal Sales Manager and Head of Servicing
Skills & Experience:
- Able to work collaboratively with the rest of the team
- Can demonstrate actions in a customer centric manner
- Manage their workload efficiently and in a timely manner
- Someone who posses strong analytical skills
- Can work under pressure
- Has a good understanding of technical aspects of the role, so having similar industry experience helps
- Worked within a scheduling role previously is a must
Benefits:
- Salary - 48,000 to 52,000 depending on experience
- Annual company bonus
- 25 Days holiday plus bank holiday
- Private Health care
- Life Assurance
- Pension Scheme
- Company benefits with discounts and a well-being hub
If you are passionate about providing exceptional service to clients, engineers and suppliers and have the skills listed above, we would love to hear from you. Apply now to be considered
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
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