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Reservations Manager

1 month ago

Islington Norfolk, United Kingdom Big Easy Full time
Reservations Manager Role The Reservations Manager role consists of managing all communication for individual and group bookings for the entire restaurant group including our independent fine dining restaurant. The role requires exceptional knowledge and experience in multi-site operation, with strong communications skills and commitment to delivering exceptional guest experience and booking processes. The Reservations Manager will manage the Reservations Executives, ensuring efficient reservations management, team coordination and table maximisation. Booking management via telephone, emails, and other communication platforms Managing Reservations Team Recruitment and Training Group bookings and Private dining bookings Management of all booking platforms Key Skills and Behaviour Skills Driven towards maximising covers and meeting departmental budgets. Organisation and time management skills. Strong communication skills both written and verbal. Experience with OpenTable, SevenRooms, Triple Seat and Fork booking platforms. Experience in managing multi-site reservations department or a large scale fast passed restaurant. Minimum 2 years of experience as reservations manager. Experience in training and developing team members.

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