Product Specialist

Luton/Hybrid
When it comes to innovation and achievement there are few organisations with a better track record. With over 300 aircraft flying over 800 routes to more than 30 countries, we’re the UK’s largest airline, the second largest in Europe and the tenth largest in the world. The ITSO (IT Services and Airline Operations) organisation is responsible for the rapid delivery of reliable, scalable, and efficient IT infrastructure services that underpin the technology essential to easyJet’s growth and strategic ambitions.
Within ITSO, the Workplace Products team designs, delivers, and manages digital workplace solutions that enhance the employee experience. The team’s includes Productivity & Collaboration, Workplace Devices, and Adoption & Automation. The Digital Workplace Product Adoption Specialist is responsible for developing and executing strategies that promote the effective adoption of Digital Workplace Products among easyJet employees. A key focus will be driving adoption and optimisation of Microsoft 365 tools to support modern ways of working. This role is pivotal for driving the successful adoption of digital workplace technologies and ensuring a seamless, user-centric digital employee experience (DEX).
Blending change management, user experience design, and platform enablement, the role will shape and execute adoption strategies that maximise the value of digital tools across the organisation, empowering employees, enhancing productivity, and supporting easyJet’s digital transformation journey.
The Digital Workplace Product Adoption Specialist is responsible for driving the successful adoption and effective use of Workplace Products. This includes developing strategies, delivering training, enabling change, and continuously improving the digital employee experience. The role reports to the Workplace Product Adoption & Automation Product Lead.
Adoption Strategy & Planning
Define and execute adoption strategies aligned with business goals and user needs.
Align adoption efforts with change management, communications, and platform roadmaps.
Contribute to the design and execution of adoption strategies at scale
Develop targeted messaging and campaigns tailored to user roles and digital maturity.
Training & Knowledge Sharing
Promote peer learning through community channels and
Tips & Tricks· content.
Act as a change agent, fostering a culture of digital curiosity and continuous learning.
Performance & Value Management
Monitor adoption metrics and user feedback to assess impact and identify improvement
Microsoft & TCS)
Deep expertise in Microsoft 365 suite: Teams, SharePoint, OneDrive, Viva, Power Platform.
Experience with digital content creation (Sway, Stream, Forms, PowerPoint).
Skilled in developing and delivering engaging training and enablement resources.
Experience in digital adoption and organisational change
Skilled in developing training programs, workshops, and campaigns
Ability to work cross-functionally with IT, business units, and leadership
Active presence in champion networks to embed M365 best practices
Analytical mindset to identify and resolve adoption barriers
We operate a hybrid working policy of up to 60% of the month spent with colleagues.
Competitive base salary
Up to 20% bonus
25 days holiday
BAYE, SAYE & Performance share schemes
7% pension
Life Insurance
Work Away Scheme
Flexible benefits package
Excellent staff travel benefits
At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.
It takes a real team effort to carry over 90 million passengers a year across 35 countries. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all.
Information Technology (IT)
Information Technology (IT)
Full-time