Product Adoption Specialist

COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 30 countries, we're the UK's largest airline, the second largest in Europe and the tenth largest in the world. Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we're still growing. TEAM The ITSO (IT Services and Airline Operations) organisation is responsible for the rapid delivery of reliable, scalable, and efficient IT infrastructure services that underpin the technology essential to easyJet's growth and strategic ambitions. Within ITSO, the Workplace Products team designs, delivers, and manages digital workplace solutions that enhance the employee experience. The team's includes Productivity & Collaboration, Workplace Devices, and Adoption & Automation. These products enable more effective ways of working, boost employee engagement and agility, and leverage consumer-grade technologies to support a modern, connected workforce. JOB PURPOSE The Digital Workplace Product Adoption Specialist is responsible for developing and executing strategies that promote the effective adoption of Digital Workplace Products among easyJet employees. A key focus will be driving adoption and optimisation of Microsoft 365 tools to support modern ways of working. This role is pivotal for driving the successful adoption of digital workplace technologies and ensuring a seamless, user-centric digital employee experience (DEX). Blending change management, user experience design, and platform enablement, the role will shape and execute adoption strategies that maximise the value of digital tools across the organisation, empowering employees, enhancing productivity, and supporting easyJet's digital transformation journey. JOB ACCOUNTABILITIES The Digital Workplace Product Adoption Specialist is responsible for driving the successful adoption and effective use of Workplace Products. This includes developing strategies, delivering training, enabling change, and continuously improving the digital employee experience. The role reports to the Workplace Product Adoption & Automation Product Lead. Adoption Strategy & Planning • Define and execute adoption strategies aligned with business goals and user needs. • Collaborate with stakeholders to prioritise initiatives that maximise product value and engagement. • Align adoption efforts with change management, communications, and platform roadmaps. • Contribute to the design and execution of adoption strategies at scale Engagement & Enablement • Develop targeted messaging and campaigns tailored to user roles and digital maturity. • Build and maintain user personas to inform onboarding and engagement strategies. Training & Knowledge Sharing • Design and deliver training programs, toolkits, and self-serve resources. • Promote peer learning through community channels and ·Tips & Tricks· content. Change Leadership • Act as a change agent, fostering a culture of digital curiosity and continuous learning. • Identify impacted user groups and deliver clear, user-focused communications. Performance & Value Management • Monitor adoption metrics and user feedback to assess impact and identify improvement • Provide actionable insights to leadership to inform product and engagement strategies. • Track measurable outcomes such as increased M365 usage, reduced support tickets, and improved satisfaction scores. Architecture & Technology Management • Research & Innovation - Monitor industry trends and emerging technologies, translating insights into actionable recommendations. • Technology Evaluation & Selection - Evaluate current and emerging technologies through a user-centric lens. • Strategic Partnerships & Value Realisation - Build strong relationships with internal and external partners (e.g., Microsoft & TCS) TECHNICAL SKILLS REQUIRED Technical Expertise & Product Knowledge Deep expertise in Microsoft 365 suite: Teams, SharePoint, OneDrive, Viva, Power Platform. Familiarity with M365 Admin Centre, usage analytics, and reporting tools. Awareness of security, compliance, and governance in M365. Experience with digital content creation (Sway, Stream, Forms, PowerPoint). Skilled in developing and delivering engaging training and enablement resources. Experience applying change management frameworks (e.g., ADKAR, Kotter). Excellent communication and stakeholder engagement skills. Analytical mindset and commitment to continuous improvement. Change Management & User Enablement • Experience in digital adoption and organisational change • Strong stakeholder engagement and influence • Skilled in developing training programs, workshops, and campaigns Communication & Collaboration • Excellent communication of technical concepts • Ability to work cross-functionally with IT, business units, and leadership • Active presence in champion networks to embed M365 best practices Problem-Solving & Innovation • Analytical mindset to identify and resolve adoption barriers • Ability to drive continuous improvement based on user feedback We operate a hybrid working policy of up to 60% of the month spent with colleagues. What we offer • Competitive base salary • Up to 20% bonus • 25 days holiday • BAYE, SAYE & Performance share schemes • 7% pension • Life Insurance • Work Away Scheme • Flexible benefits package • Excellent staff travel benefits About easyJet At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe's best airline network, great value fares, and friendly service. It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you're working as part of our front-line operations or in our corporate functions, you'll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our 'Orange Spirit', and we hope you'll share that too. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation Apply Complete your application on our careers site. We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all.