Customer Delight Executive

1 month ago


Leeds, United Kingdom Whatsoninleeds Full time

This is a fabulous opportunity to join a family runbusiness in the AM top 100 and represent one of our fantastic manufacturerpartners.

We are looking for ambitious and driven individualswho are passionate in providing world class customer service. This role comeswith a very easily achievable OTE of over £29,000 per annum.

We believe our working hours are class leading. Youwill work 5 days per week, an average of 42.5 hours per week covering Monday toSaturday with a day off in the week.

About the business

Our business started over 60 years ago and has beenin the same family ever since. From our very humble beginnings, we have grownto be in the top 100 car dealers in the country, with an ambition to be in thetop 50 very soon. Across our 16 businesses we have a stable workforce of over400 people, many of whom have been with us for years. We are always on thelookout for nice, genuine people who genuinely care about our customers andhave a can do attitude.

Our recruitment philosophy is that we recruit forattitude and train for skills, which means that although we’re often lookingfor specific technical skills, if you like working with customers and you areattracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit inwell here and we’d like to hear from you even if you have no experience of theautomotive industry.

We offer manufacture training for product knowledge to give you the technicalskills you need, and we work with our own world class sales trainer who willgive you everything you need to be a “top one percenter”.

We’ll expect you to work hard but in return we’lloffer you an industry leading package, flexible working hours and a realopportunity to progress: we prefer to promote from within and you will see thisin every one of our sites. You must possess an outrageous ambition to want tobe the best and you won’t let anyone stop you.

About you

We are looking for ambitious and driven individualswho are passionate in providing a world class customer experience. You will beresponsible for handing the car over to the customer and making the experienceas memorable as possible. We live by the mantra that we have one standard andit is world class. You will also have full responsibility for coordinating thephotography and videos on all our new and used cars. This will involve takingthe best photos and the best narrated videos, its important you are confidentand enjoy bringing our adverts to life, we want to make a measurable differencebetween us and our competitors.

We are looking for an individual with excellentorganisation skills and someone who is able to ensure Customers are offered alladditional enhancements and protections such as service plans, paint and fabricprotection, manufacture accessories and other items that a customer mayrequire.

We need you to want to be the best, with a real topone percent mindset, you must be committed to expanding your product knowledgethrough a variety of training channels and be compliant with all SalesDepartment procedures.

If you are looking to join the Automotive Industrythen this is a brilliant opportunity for you, and a lifelong career choicewhere you can really make a difference to our team.

What we offer

World class training provided from our own trainerand our brand partners

We offer uncapped commission for all the add onproducts you sell.

30 days annual leave inclusive of 8 bank holidays,with average commission paid during your annual leave.

Preferential rates for servicing and repairs onyour family and friend’s cars

A workplace pension scheme

Entitlement to join the Employee car scheme – after a qualifying period


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