Web Publisher

2 days ago

London, United Kingdom Cheil UK Full time

Cheil UK is looking for a Local Operations Manager (LOM) to join our Global Delivery team for one of our clients. You will be the key contact between the Global Client Team, Cheil team and local region / market ensuring proactive and clear communication. As the Local LOM you will be part of a unique and active team within the Cheil family. Overseeing the day-to-day operations of local web & commerce operations to drive forward timely implementation of requests self-sufficiently and in cooperation with the Web Operations production teams.

The ideal candidate will have a good understanding of complex projects and dependencies, be able to work to tight deadlines and according to set SLAs to provide excellent service. To become a key person for continuously monitoring and improving processes and ways-of-working.

The candidate is expected to be an autodidact who can push themselves to become a key player in the organisation for both the local region as well as the Global Web Operations.

From time to time there may be requests to travel to the client offices in Germany.

Key Responsibilities:

  • Build and maintain a strong relationship with client management and Local Market Managers.
  • Coordinating with local market resource all local initiatives requiring delivery within web and commerce systems, collecting and raising briefs within ticketing systems.
  • Triaging requests and ensuring all required information is present for execution of tasks. Configuring within the systems small local changes that can be accomplished in order to streamline speed to market.
  • Briefing into the centralised Production Centre more complex requests and ensuring the speed and quality of delivery from the central team.
  • Liaising with other departments for issue resolution that prevent requests being delivered on time and escalating where necessary production risks to key stakeholders.
  • Reviewing reports to ensure metrics are on point and flagging performance lags with action plans in place to recover any performance issues.
  • Act as the local systems knowledge for feasibility, assessment of timelines and providing prioritisation into the Production Centre.

Your typical day:

  • Coordinating with local markets the local initiatives requiring delivery within web and commerce systems, collecting and raising briefs within ticketing systems.
  • Using your broad web and digital knowledge and aptitude for troubleshooting to solve problems quickly
  • Triaging requests and ensuring all required information is present for the execution of tasks.
  • Configuring within the systems small local changes that can be accomplished in order to streamline the speed to market.
  • Explaining technical concepts in ways non-technical people can understand.

What we're looking for:

  • Proven customer experience with technical experience.
  • Strong computer skills including but not limited to Jira, Confluence, Workfront, MS Office suite, Content Management Systems (Adobe Experience Manager preferred) and understanding of Hybris.
  • Web Authoring and Publishing skills using AEM platform is essential.
  • Working knowledge of Hybris preferred.
  • Excellent problem-solving skills and bridge builder.
  • Ability to function appropriately under stressful conditions.
  • Strong written and verbal communication skills.
  • Ability to work both in a team environment and individually.
  • Willing to travel occasionally
  • Language – English is a requirement but German speaking skills would be a bonus
  • First Level Managerial Experience preferred.

Benefits:

  • 25 days’ holiday (pro-rata)
  • 1 extra day off for moving house
  • 3 extra days off for wedding or Civil Partnership
  • Discounted Samsung products
  • Money off gym membership
  • Stakeholder pension with Scottish Widows
  • Group Income Protection
  • Private medical insurance with BUPA
  • Dental insurance with Simplyhealth
  • Life Assurance
  • Season ticket loan
  • Employee Assistance Programme
  • Cycle to work scheme
  • PLUS, Thursday drinks trolley, Monthly All Agency, Summer & Christmas parties…and much more

About Cheil

Welcome to Cheil UK. We are an integrated agency bridging the three worlds of physical, digital and immersive experiences including working across e-commerce, retail, media and emerging technologies. Now in their 50th year, the 150+ strong team redefine what’s possible, continually optimising to deliver an edge for clients and working with brands to forge deeper, more rewarding, customer experiences.

As a full service agency, we’ve got plenty of experience in shopper marketing, experiential, traditional advertising, social, retail design and sponsorship – awards to show for it, too. In the past few years, we’ve earned our share of Cannes Lions, Clios, POPAIs and Kinsale Sharks.

As part of Cheil Worldwide, Cheil London plays its part in one of the world’s biggest agency networks – comprising 53 offices and 8 affiliates in 42 countries globally.

Equal Opportunities

We welcome all applications and base our selection process solely on job-related qualifications and experience regardless of age, gender identity, ethnicity, religion, education, class, sexual orientation, disability, marital status or family leave.

We also provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email recruit.uk@cheil.com.

We champion diversity and believe it not only benefits but enhances our company and the wider society at large.

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