IT Support and Service Desk Operator

2 weeks ago


Nottingham, United Kingdom Capita Full time

Job Title: Service Desk Analyst
Contract: Permanent
Shift/Hours: 37.Shift pattern: We are looking for a Service Desk Analyst to join the Smart DCC team to provide a first and single point of contact into the DCC Service Desk for all Data Communications Company related business.
Within the service desk team structures, you will become the subject matter expert on all DCC processes and act as a mentor within the team to the other analysts.
Smart DCC are on a mission for smarter energy by connecting homes and businesses to a secure network for digital smart meters. This network, and the data stored within it, wants to allow easier and quicker switching for consumers across the UK.
Delivering outstanding customer service standards by answering all queries promptly, remaining approachable, courteous and professional at all times.
Providing statistical information to the management team to support reporting on team performance.
Ensuring incoming incidents and service requests are logged accurately and that sufficient information is recorded in the incident logging software.
Providing problem diagnosis, using appropriate support tools and resolution for problems. Mentoring, training and assisting Service Desk Analysts in DCC Service Desk working procedures.
Background in Customer Service or Service Management environments
Strong MS Office working knowledge
Excellent interpersonal and customer service skills both written and verbal
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. Capita is a consulting, transformation and digital services business. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. Capita Experience, Capita Public Service and Capita Portfolio.
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