Theory Test Contract and Operational Support Officer

3 weeks ago

Nottingham, United Kingdom Driver and Vehicle Standards Agency Full time

**Details**:
**Reference number**:

- 264687**Salary**:

- £26,780**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DVSA - Operations**Type of role**:

- Administration / Corporate Support
- Commercial
- Operational Delivery
- Secretarial**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- For this role you will be attached to one of our core locations in Swansea, Nottingham, Bristol, or Newcastle, where presence at one of these sites will form part of the working arrangements agreed with you. We operate a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work.About the job

**Job summary**:
**_To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work _**_visit our Careers website_**_._**

Are you organised and good at multitasking?

Have you got a keen eye for detail?

Can you produce and analyse reports?

If so, we’d love to hear from you

**Job description**:
The Theory Test Contract and Operational Support Officer is responsible for the supporting the management of one of two Theory Test Contracts: Test Centre Network (TCN) or the Test Engine and Test Content Management (TETCM) and the operational management of the services provided through these contracts.

The post holder will work with the Contract Manager and Operational Delivery Manager to ensure that the day-to-day contract obligations of the suppliers are met, and that the administration of the management of the contracts is effective. They will support the Operational Delivery Manager in the administration of changes to operational delivery that are in the best interests of the Service. Manage TCN-raised incidents, working with the supplier to achieve an effective resolution

Be responsible for supporting the production of Key Performance Indicator (KPI) by collating information that has been produced and supporting the analysis of information by team members.

Responsibilities include, but are not limited to:

- Support the administration of contract and operational documentation for the Theory Test Service Contracts
- Support the routine financial reporting and invoice reconciliation, producing reports for Contract and Operational Delivery Manager for one of the Theory Test Services.
- Support the analysis of data reports to help the operational and contractual management of supplied services
- Provide secretariat support for Contract management Boards including the producing of outputs for circulation
- Deal with general enquiries from suppliers of Theory Test Services, along with other key stakeholders.
- Produce KPI performance reports for each supplier
- Support the processing of TCN-raised incidents and customer-related decisions that require DVSA approval (i.e. non-standard accommodations)
- Ensure good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers
- Work closely with internal stakeholders to manage key customers, thereby improving key Agency stakeholder relations
- Execute management responsibilities effectively and in line with DVSA policies and processes, planning and coordinating tasks and activities and taking responsibility for ensuring objectives are delivered.

**Person specification**:
**About you**

To thrive in this role, you will have good attention to detail and take pride in producing work to a high standard.

Organisational skills are pivotal to this role and you will have the ability to deliver against multiple objectives, whilst maintaining the highest standards. You work well with colleagues at all levels and see the importance of building effective working relationships both within and outside of your immediate team.

We are looking for someone who is proactive and able to work on their own.

**Additional information**

Regular travel will be required to our Nottingham and other DVSA locations, including overnight stays on occasions.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain's roads.

We do this by helping people through a lifetime of safe driving, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

Our work affects millions of people and thousands of businesses. Most importantly, our work saves lives.

We're an innovative organisation that values professional expertise. We invest in our people and champion inclusive and diverse teams. And we make sure colleagues have the skills to meet the needs of Britain’s road users.

If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

**Behaviours**:
We'll assess you against these behaviours

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