Ecommerce Commercial Operations Executive

4 weeks ago

London, United Kingdom Dr. Martens Full time

Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. We’re looking for a passionate Ecommerce Trading Operations Executive within our EMEA digital team to build and maintain our on-site trading operations. With a keen eye for detail and commercial awareness, you’ll be owning our online product and merchandising catalogue for UK & EU markets.
Collaborating with both global and regional teams around this business, your task will be to ensure timely go live of products and trade operations in accordance with trading plans.
You will shape the strategy for product naming conventions with SEO best practice always front of mind. You will action ad hoc uploads of attributes and updated data to products on site.
You will own setup and ownership of 360 operational plan and operations for peak trading periods and promotional activity, working cross functionally with the trade team’s support.
You will manage the base search setup matrix across EMEA, working with the trade team to maximise results for top search terms, low converting terms and 0 results.
You will assist in actions from our trading and insights as well as customer service teams on weekly site walks.
You will be a point of contact for Customer Services for any ad hoc product queries.
Any other business as required from the trade and content production team.
YOUR FUNDAMENTAL QUALITIES
At least 2 years experience working in an ecommerce team, ideally in a trading or merchandising function.
Ability to multitask and work to deadlines in fast-paced environments, prioritising workload across various projects.
Advanced knowledge of Excel.
We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Martens community.
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