Customer service co-ordinator

7 days ago

Hampshire, United Kingdom SAAB UK Ltd Full time

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.
Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace.
To provide customer support by ensuring continuous maintenance of supplied systems and products through the provision of spares and repairs.
Prepare and assist customers with their enquiries and quotations, in accordance with the organisational management and quality systems, seeking additional technical knowledge when necessary.
Process repairs received in from customers within 24hrs of receipt in accordance with the organisational management and quality systems.
Process orders ideally within 24hrs of receipt, in accordance with the organisational management and quality systems.
Negotiate with freight forwarders the most competitive prices and to ensure customers receive best possible service available
Prepare and submit relevant customs documentation to include, but not limited to, Airway Bills, Commercial Invoices, Export Licences, Certificate of Origins, EUR1's and packing lists, to comply with relevant local, country and international law.
Administration of customer files and general administrative tasks.
To undertake any other duties as appropriate within their competence, as required by their Head of Unit from time to time.
To keep good time management to minimise any wasted time and maximise productivity and effectiveness.
Quality, health, safety and environment (QHSE)
Deliver all products and services in line with Saab Seaeye quality standards to ensure we meet our customer requirements and highlight any quality concerns or potential improvements.

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