Senior E-Commerce Operation Manager

4 weeks ago


London, United Kingdom Luxe Dressing Full time

E-Commerce Operations Manager
With headquarters in London, Luxe Dressing is a pre-loved luxury fashion platform. It aims to create a safe platform where both buyer and seller can trust to recycle their luxury items. The wide range of brands and designers from Dior and Chanel to Balenciaga and Gucci on the website and physical shops are selected carefully and ready to buy. Luxe Dressing strives to provide exceptional customer services and seamless online service which support customers to have the best purchasing experience and buyers to collect, renew and sell items on the platform.

E-commerce logistics is complex. We are looking for an experienced operations manager to help oversee and manage the day to day operations of Luxe Dressing. This includes helping and overseeing the launch of our new warehouse operations. You will be working side by side to the CEO and help execute the vision and strategy of the company, and be the point person for our store network in UK/Europe.
We also require proven experience in similar e-commerce operations

Oversee daily e-commerce operations: product onboarding, order processing, inventory management, delivery management, customer service and seller success.
This includes not only SOPs but also the selection and implementation of different technologies.
Design and execute customer and seller journeys to enhance user experience. Identify levers and pockets of value, including strategies to improve performance and create efficiencies: product onboarding, customer service, order fulfilment, etc.
This is NOT a remote job. You will be require to be at the office / warehouse(s)
Proven Experience in similar positions: start up, e-commerce and logistics.
We offer a competitive salary + bonus

Full-time, Permanent


Day shift


Language:
~ English (required)



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