B2B Client Services Director

1 month ago

United Kingdom Definition Full time

This role requires experience in education, third sector or healthcare and a genuine interest in delivering integrated strategies to clients with a social purpose.

The social impact pod, which this role would be responsible for running, comprises a client base across:

  • education – we work with a number of schools, universities and suppliers to the education sector
  • health – everything from health tech start-ups to national healthcare providers and care homes
  • charities and not for profits.
Key responsibilities include:
  • Manging a portfolio of accounts.
  • Being the senior point of contact for clients, acting as a trusted advisor and building strong relationships.
  • Developing strategic comms programmes, campaigns, ideas, and angles.
  • Managing your team to roll-out and deliver these strategies, coordinating with our specialists to ensure that client work gets delivered on time and to a high standard and that we always hit our KPIs.
  • Ensuring excellent client service and balancing client satisfaction with profitability.
  • Measuring results and reporting back to clients, as well as spotting and acting on opportunities for improvement.
  • Being a true expert in your clients’ industries and their businesses to help them achieve their objectives.
  • Organic growth – identifying additional opportunities within your client base.
  • New business – leading pitches and proactively generating opportunities.
  • Training and mentoring for junior team members.
You’re ideal for this role if you:
  • Have a B2B PR agency background and want to take your career beyond traditional PR.
  • Love working with clients who make a difference and have a genuine interest in organisations in the sector.
  • Have enviable creative energy that shows through in your bold ideas and unique approach to problem-solving.
  • Are extremely organised.
  • Can communicate well with clients, anticipate their requirements, and deliver exceptional service.
  • Are positive and creative.
  • Want to make a measurable difference to clients’ businesses.
  • Have experience leading and motivating teams, inspiring your colleagues to do their best work.
  • 22 days holiday + your birthday + 3 days between Christmas and New Year – 26 in total
  • Your own benefit allowance of £1,200 per year to spend on anything you like
  • A training budget of £100 per year
  • Great parental leave policies
  • 5% employer pension contributions
  • Flexible and remote working options

Definition is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status.

If this role sounds right for you, then please get in touch. To apply simply send your CV and cover letter to joinus@thisisdefinition.com .

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