Fleet Support Coordinator

1 month ago

United Kingdom MSX International Limited Full time €42,500

Competitive Salary
Permanent/40 hours weekly
Dunton/Hybrid
We have an exciting new opportunity for a Fleet Aftermarket Support Manager who thrives in a fastpaced, exciting, and dynamic organisation. As a key member of the Fleet Aftermarket team, we are looking for an experienced professional with a passion for building relationships and enhancing customer service. As the fleet market becomes increasingly competitive on product and price, Ford Fleet will continue to strive for differentiation through excellence of service to fleet customers, and in particular CV fleet customers. Fleet Aftermarket plays a vital part in providing the reassurance and convenience of professional aftermarket support to Ford's largest customers under the banner of Ford Pro.
Support fleet sales in delivering speedy resolutions to aftermarket concerns and systemic issues raised by fleet customers.
Raise Emerging Concerns - Voice of Customer and insight driving QSF metrics as necessary through established channels.
Support fleet sales with aftermarket tender input as maybe required from time to time.
Promote the use of the Ford Liive Centre by fleets for all single VIN cases.
Support Sales Business Manager's with aligned fleets
Support assigned service growth fleets to achieve their service growth objectives.
Support assigned IHW fleets to ensure their continuous and smooth operation with managing IHW.
Identifying and exploiting opportunities for parts sales growth and Authorised Repairer service growth where possible.
Support Ford Pro Events
Competent use of Microsoft Office suite
A current and valid full driving license is essential
Full time (Monday - Friday)
Hybrid working with Minimum 2 Days in office
Some travel within UK may be required including overnight (Fully Expensed)
Competitive Salary up to £42,500 depending on experience
25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on
everyday purchases as well as exclusive discounts on car purchases.
Parts, Accessories & Service Performance
Sales Performance
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.

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