ICT Service Desk Manager
2 weeks ago
Service Desk Team Leader - IT Service Management Permanent
Monday to Friday - Standard office hours
This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets.
Awareness of ITIL methodologies and best practice
• Good working knowledge of Microsoft Word, Excel and Outlook
• A real passion for people management and development in a large team
• A passion to deliver excellent service with service level management and experience
• Previous people management experience
• Creative and innovative problem-solving skills with an inquisitive nature
• Ability to work as a team to support and influence team members
• Provide leadership, guidance and support to a team of service desk analysts
• Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions
• Identify and deliver training and development needs in line with company procedures
• Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
• Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods
• Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback
• Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
• Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI’s
-
ICT Service Desk Manager
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full timeService Desk Team Leader - IT Service Management Permanent Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. Provide leadership, guidance and support to a...
-
IT Service Desk Analyst
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a...
-
IT Service Desk Analyst
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a...
-
IT Service Desk Analyst
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom DGH Recruitment Full timeJob Description Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to...
-
IT Service Desk Analyst
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full timeJob Description Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm...
-
IT Service Desk Analyst
2 months ago
Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full timeOut of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...
-
IT Service Desk Analyst
2 months ago
Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full timeOut of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...
-
Service Desk Analyst
4 days ago
Peterborough, Cambridgeshire, United Kingdom IDPP Full timeJob Description Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site)3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can...
-
ICT Teacher
4 days ago
Peterborough, Cambridgeshire, United Kingdom Aspire People Full timeJob title: ICT Teacher Location: Peterborough Start date: As soon as possible Full time: 8.30am - 3.30pm Are you a skilled and dedicated ICT Teacher looking for flexible teaching opportunities in the Peterborough area? We are actively seeking enthusiastic teaching staff to join our team and make a positive impact on secondary education. If you're passionate...
-
ICT Teacher
2 days ago
Peterborough, Cambridgeshire, United Kingdom Aspire People Full timeJob title: ICT Teacher Location: Peterborough Start date: As soon as possible Full time: 8.30am - 3.30pm Are you a skilled and dedicated ICT Teacher looking for flexible teaching opportunities in the Peterborough area? We are actively seeking enthusiastic teaching staff to join our team and make a positive impact on secondary education. If you're passionate...
-
Service Desk Analyst
1 week ago
Peterborough, Cambridgeshire, United Kingdom idpp Full timeJob Description Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site)3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can...
-
ICT Network Lead
1 week ago
Peterborough, United Kingdom Hope into Action UK Full timeAbout ICT at Hope into Action ICT is critical to delivery of the Hope into Action vision of every church lovingly making a home for those experiencing homelessness. We have experienced rapid growth across the UK and are now in 35 towns. Our ICT provides a vital window for each town in the Hope into Action network of people, policies, document storage...
-
Service Desk Analyst
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Picture More Ltd Full timeService Desk Analyst £24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issues Answer...
-
Service Desk Analyst
5 days ago
Peterborough, Cambridgeshire, United Kingdom Picture More Ltd Full timeService Desk Analyst GBP24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issues Answer...
-
ICT Network Lead
1 week ago
Peterborough, Peterborough, United Kingdom Hope into Action UK Full timeAbout ICT at Hope into Action ICT is critical to delivery of the Hope into Action vision of every church lovingly making a home for those experiencing homelessness. We have experienced rapid growth across the UK and are now in 35 towns. Our ICT provides a vital window for each town in the Hope into Action network of people, policies, document storage and...
-
IT Support and Service Desk Operator
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Picture More Ltd Full timeService Desk Analyst £A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Configuring and troubleshooting support issues Answer requests from end users via both telephone...
-
IT Service Desk Analyst
6 days ago
Peterborough, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...
-
Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom iDPP Full timeService Desk AnalystPeterborough, Cambridgeshire (Full-Time, On-Site)3 months initially£220.00 per day inside IR35A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can provide exceptional...
-
IT Service Desk Analyst
1 week ago
peterborough, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...
-
IT Service Desk Analyst
2 weeks ago
Peterborough, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...