Aftercare Coordinator
1 month ago
Join Our Client's Dynamic Team as an Aftercare Coordinator for a 8 week temporary contract The Company: Lombard Recruitment is seeking a dedicated and experienced Aftercare Coordinator for a 8 week temporary contract with a housing background to join our client, a market-leading provider of newly built affordable housing. Our client is committed to delivering top-quality homes and exceptional service to their customers. The Role: As an Aftercare Coordinator you will be instrumental in delivering exceptional aftercare services to our client's valued customers Your responsibilities will include:
- Be the first point of contact to deal with customer queries in a professional and timely manner
- Manage the defects systems to ensure issues are correctly recorded and maintained.
- Allocate Customer reported defects to relevant Development partner and ensure closure within agreed service level agreement (SLA)
- Undertake general administrative duties relevant to the Aftercare team
- Process reports following internal home visits, entering the information onto the Dynamics 365/ CRM system
- Issue task instructions to Employers Agents Developers and / or Subcontractors with relevant priority settings
- Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA
- Good understanding of product on new developments
- Provide management information to senior management team
- Escalate any issues or risks to the appropriate person
- Be familiar with, and hold a good understanding of required policies and procedures
- Proven experience within the housing industry
- Proficiency in using customer relationship management (CRM) software and other relevant IT tools
- Excellent written and verbal communication skills, with the ability to engage with customers, suppliers, and partners
- A proactive approach with the ability to work independently and as part of a team
- A good understanding of construction methods and terminology
- Commercial awareness and exceptional problem-solving abilities
- A resilient personality and the capacity to maintain a professional image
- Effective organisational and prioritisation skills
- £180.00 per day paid weekly in arrears
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