Aftercare Coordinator

2 weeks ago

London, United Kingdom Australasian Recruitment Company Remote Work Freelance Full time
AFTERCARE COORDINATORThis is an exciting opportunity to work for a leading property developer as an Aftercare Coordinator on a 6 month contract.  AFTERCARE COORDINATOR RESPONSIBILITIES:
  • Providing excellent customer service through professional, prompt, and friendly communication in response to defects or any other queries raised by customers
  • Resolving defects or queries by detailed troubleshooting, investigating matters raised, liaising with sub-contractors, main contractors, and/or the Aftercare Manager until a resolution is delivered to the customer’s satisfaction
  • Triaging where requests fall outside of the warranty period and providing accurate advice accordingly to support the customer
  • Recording reported warranty defects and each interaction with the customer, external and internal parties such as contractors, surveyors, and insurance inspectors whether by telephone, letter, fax, email, in person, or through sub-contractors onto Salesforce and any relevant project trackers in place
  • Prioritising, planning, and making diary appointments and work schedules for aftercare operatives and bookings for aftercare managers and sub-contractors in order to deliver a prompt and effective resolution of any defects
  • Managing the diary of the Customer Service Manager/department, liaising and arranging appointments and team meetings
  • Keeping accurate written records of any discussions or actions taken to resolve defects or issues raised
  • Ordering necessary materials and ensuring delivery and availability in good time to allow for works to take place as planned, advising customers, internal and external parties should work schedules need to be rearranged
  • Updating Salesforce with new information concerning purchasers and residents
  • Supporting as required with home demonstration and handover appointment bookings, preparing gifts, booking cleans, arranging home demonstration and handover packs, and managing keys as required by the Customer Service Manager
AFTERCARE COORDINATOR ESSENTIALS:
  • Minimum 12 months of customer service and admin experience
  • Experience using Salesforce or a similar CRM system
  • Can-do and proactive attitude
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal InformationAt Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

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