French Speaking Customer Service Co-ordinator

3 weeks ago

United Kingdom INEOS Belgium Full time
French Speaking Customer Service Co-ordinator

We are looking for a French Speaking Customer Service Co-ordinator to join our team at our Newton Aycliffe site.

Who are INEOS Hygienics?

Years of scientific product development have resulted in us having a fleet of in-house hygiene experts. Add a plethora of brilliant product engineers, and we deliver the right formula to bring the benefits of performance science to everyone, every day.

We use science to create products that beat the market leaders, making life better for the people that use them. We are built on science, but we're bursting with passion, energy and enthusiasm for what can be achieved.

Our high-level liquids with antibacterial properties are designed to empower and protect, so you can handle anything. Don't just take our word for it - we are the official hygienic partner of some of the world's greatest sporting teams and athletes.

You will support the Customer Service Team to process customer orders correctly first time from receipt through to cash paid as an end to end process. Delivering world class professional customer service to both internal and external customers.

You will work alongside internal and external colleagues to develop excellent relationships with customers and seek opportunities to promote INEOS Hygienics products and services.

If you thrive on a challenge and are prepared to push yourself, then INEOS’ open and non-hierarchical approach to business will give you the opportunity to shine. We value determination, responsibility, involvement, vibrancy and an entrepreneurial spirit.

Key Accountabilities

  • Work closely with Logistics and Supply Chain to ensure orders are delivered on time and in full.
  • Liaise with the Finance department on invoices that are due for payment and follow up with customers highlighting to the Commercial team and supporting to resolve issues.
  • Manage incoming calls and ensure all customer demands are met promptly.
  • Ensure all customer orders are entered accurately onto the SAP system to generate sales orders in line with KPI's
  • Resolve product and service queries by clarifying complaints and acting to investigate and resolve.
  • Participate in daily meetings with despatch, production and the commercial sales teams to address any problems that may arise.
  • Check inventory on a daily basis to ensure customer forecast is on plan.

About You

We are looking for someone who has excellent interpersonal skills with the ability to build relationships and networks at all levels to enable cross functional team working.

The successful candidate will have a French Language B2 qualification or equivalent French Languages experience,excellent problem solving and influencing skills and be able to demonstrate analytical and critical thinking enabling effective working with a variety of stakeholders.

An excellent understanding of Purchase to Pay processing is essential, as is SAP and Excel user knowledge and understanding specifically related to sales order modules.

You will have prior experience of end to end customer management, strong time management, communication and problem solving skills and will be highly motivated, self-reliant with a proactive mindset.

What We Offer

  • Discretionary annual bonus plan
  • Generous contributory pension
  • Life assurance
  • 25 days annual leave, plus bank holidays
  • Wide range of benefits including employee funded health care and high street and partner discounts
  • Online health, fitness and wellbeing hub
  • Employee Assistance Programme offering a wide range of support services including counselling, financial support, legal services.
  • Cycle to Work Scheme

Part-time hours considered.

INEOS is dedicated to the collective goal of getting to Net Zero by 2050. It drives our businesses; it is the foundation of all our decisions, and it underpins our innovation.

We don’t want to wait for a solution, we want to help create it. We know the answer lies in moving towards it together - with our employees, partners, customers and the communities we operate in. Our future is in our hands.

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