Transformation Office

3 weeks ago

London, United Kingdom Blupace Limited Full time

Blupace is a world-class IT development company that strives to improve its processes constantly. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Transformation Head
The Transformation Head role is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization’s transformation growth of systems, infrastructure and end user support model. Critical for success is the ability to oversee the tools, technology, process and people transformation, while keeping customer and user experience at it’s core.

Lead the design of automation model by utilizing end-point tooling data, implementing best practices, optimizing business processes, creating new operating model and training end-users to bring the culture change
Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions
Implement AV (Audio/Video) Operating Model across the globe by using innovative solutions, AR/VR capability to enable smart hand and offshore/nearshore/onshore support model, leading to increase in incident resolution, improving FCR, reducing MTTR
Focus on Shift Left, self help and self heal, proactive and predictive resolutions with use of tools and technology
Operationalize a self-healing/self-servicing digital solution using RPA that assists employees to resolve most of the system and application issues without assistance from the IT support team
Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures.
Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20 / 27 K Certifications etc.
3rd Party Vendor Management & Contract Negotiation Skills & Experience.
Liaison between business leaders and senior management to drive program/ projects budget at strategic level
Drive overall governance of the Tools Deployment function by Technical Project management and Coordination, leading Project and Functional discussions with Client internal IT Executives, IT SMEs, and End Users during (as appropriate):
Due Diligence, Planning & Design
Own and Govern Security Review & System Testing in conjunction with Technical Architects.
UAT and Deployment
Post Deployment Hyper-Care
Governance of the projects from initiation activities, milestones, dependencies, effort mapping, pre-requisite, deployment plan, and RAID log until completion
Governing and driving the overall deployment (integration, governance, resources, deployment checklist validation)
Create Tool-specific templates, including SOW (Project Definition, Scope, Business benefits, assumptions, dependencies, Infra requirements, Procurement & Implementation timelines, Commercials, and resources requirements, etc.)
An organized self-starter and go-getter, collaborate with all stakeholders for project planning and execution and participate in new project transitions.
Meet project deliverables, timelines, and costs.
Formalized User Acceptance Testing sessions, including remediation to technical design, if required
Continue to review the ongoing deployment progress and ensure compliance with program timelines.
Ensure the successful handover to operations / steady team post-deployment hyper-care period.
The Transformation Head profile will be a senior profile who will need to manage IT transformations end to end.
Understanding of ITIL framework
Degree in Computer Science, Engineering or Information Technology or equivalent.
Demonstrated success with unit-based application planning and development, project management and policy development.
Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills.
Excellent knowledge of product life cycle, tools, processes and operations planning.
Must be able to travel as needed, sometimes as much as 10%

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