Contact Centre Advisor
2 weeks ago
Join us as a Contact Centre Adviser
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact
You’ll be actively participating in initiatives to improve customer service, processes and procedures
Thrive in a role that'll equip you with the skills you need to flourish in your career as you work with colleagues who'll support you at every step of your journey
If you don’t currently live in Jersey, you’ll need to specifically state in your CV that you have the right to live and work here to be considered for this role
What you'll do
In this key role, you’ll be responding to and investigating queries promptly from customers in our contact centres, providing support on business processes, policies and procedures and developing an understanding of customer and business needs.
You’ll also be:
Identifying barriers to performance and coordinating improvements to enhance our efficiency
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences
The skills you'll need
To be successful in this role, you’ll have great customer service abilities and organisational skills, along with good attention to detail.
You’ll also need:
Good telephony communication skills
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word
#J-18808-Ljbffr
-
Inbound Sales Advisor
3 weeks ago
United Kingdom Contact Centre Monthly Full timeInbound Sales Advisor 32 hours per week – 3 nights on, 3 nights off Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Shifts: Opening hours are Monday – Sunday 10pm – 10amNIGHT SHIFTS CCA Recruitment are excited to be recruiting for an inbound Sales Advisor who are looking to work night shifts within a role that...
-
Contact Centre Advisor
4 days ago
United Kingdom Vertu Motors group Full timeAre you passionate about customer service and looking for a new opportunity within a rapidly growing organisation? Here at Vertu Motors, we are looking for enthusiastic, driven people to join our Contact Centre to help drive our success! This is a full-time permanent position with a 42-hour week. You will be working Monday-Friday 9:30am-6pm and alternate...
-
Contact Centre Advisor
3 weeks ago
United Kingdom Vertu Motors group Full timeAre you passionate about customer service and looking for a new opportunity within a rapidly growing organisation? Here at Vertu Motors, we are looking for enthusiastic, driven people to join our Contact Centre to help drive our success! This is a full-time permanent position with a 42-hour week. You will be working Monday-Friday 9:30am-6pm and alternate...
-
Call Centre Advisor
4 days ago
United Kingdom Vertu Motors group Full timeAre you passionate about customer service and looking for a new opportunity within a rapidly growing organisation? This opportunity could be the answer! Here at Vertu Motors, we are looking for enthusiastic, driven people to join our Contact Centre to help drive our success! We have a fantastic opportunity for you to join our Bookings Department as a...
-
Contact Centre Adviser
2 weeks ago
United Kingdom NatWest Group Full timeJoin us as a Contact Centre Adviser This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact You’ll be actively participating in initiatives to improve customer service, processes and procedures Thrive in a role that'll equip you with the...
-
Call Centre Advisor
3 weeks ago
United Kingdom Vertu Motors group Full timeVertu Motors - Team Valley Gateshead! Are you passionate about customer service and looking for a new opportunity within a rapidly growing organisation? This opportunity could be the answer! Here at Vertu Motors, we are looking for enthusiastic, driven people to join our Contact Centre to help drive our success! We have a fantastic opportunity for you to...
-
Children's Contact Centre Manager
4 weeks ago
United Kingdom Hays Full timeSouthend Council are looking to appoint an agency, full-time Contact Centre Manager to manage the centre and staff in line with the council's policies and procedures. Within this position, the post holder will be responsible for the organisation and co-ordination of contact between looked after children and their parents/carers/siblings and other relevant...
-
Contact Centre Manager
2 weeks ago
United Kingdom Resource Matters Ltd Full timeOur client is a highly successful Financial Services organisation experiencing growth due to high demand for their services. The ideal candidate will manage an operation of approximately 40 FTEs. The role is fully operational and seeks an individual with a sales background who will take on the primary responsibility for the daily management of the contact...
-
Contact Centre Manager
2 weeks ago
United Kingdom Resource Matters Ltd Full timeOur client is a highly successful Financial Services organisation experiencing growth due to high demand for their services. The role is fully operational and seeks an individual with a sales background who will take on the primary responsibility for the daily management of the contact centre operation. The position offers a base salary of £40,000 with an...
-
Centre Manager
1 month ago
United Kingdom WINTON HOUSE CENTRE Full timeOnce again in partnership with Petersfield Climate Action Network we held the Christmas Present Exchange. This year’s event took place on Saturday... The Centre will be closed for the Christmas period from:3.30 pm on Thursday 21st December and will re-open on Tuesday 2nd January at 9.30 am. End of Season Tea Party held on Monday 6 November in the Winton...
-
Contact Centre Associate
2 days ago
United Kingdom Simbec-Orion Group Full timeABOUT US Simbec-Orion is a responsive and agile full-service CRO, with wide therapeutic experience and specialist expertise in clinical pharmacology, oncology and rare diseases. Perfectly structured, we provide full-service clinical development solutions for small and mid-size drug developers – headed up by a centralised leadership team. With a focus on...
-
Automotive Centre Manager
1 month ago
United Kingdom WINTON HOUSE CENTRE Full timeOnce again in partnership with Petersfield Climate Action Network we held the Christmas Present Exchange. This year’s event took place on Saturday... 30 was raised at Wednesday’s coffee... The sun shone on the annual volunteer’s tea party, and the celebration of the 12 years of commitment by Amanda Greenlea as a Trustee. Winton House Centre (WHC)...
-
Bodyshop / Service Advisor
1 week ago
United Kingdom Workingmums Full timeJoin a dynamic and growing team at a leading accident repair centre dedicated to providing top-quality service and restoring vehicles to their pre-accident condition. With a track record of delivering exceptional quality and solid dedication to customer satisfaction, the repair centre is seeking 1 x skilled Service Advisor / Bodyshop Advisor to join their...
-
Beauty Advisor
3 weeks ago
United Kingdom Braehead Centre Full time*NEW STORE OPENING* Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor . As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele. MAIN RESPONSIBILITIES CUSTOMER EXPERIENCE /...
-
Customer Service Advisor
3 weeks ago
United Kingdom Stephen James Group Full timeCUSTOMER SERVICE ADVISOR . Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...
-
Customer Advisor
1 week ago
United Kingdom Joshua Robert Recruitment Full timeJoshua Robert is working with a well-established client that are working with quite a few local authorities and housing associations across the North East. Middlesbrough Council are looking for a number of Customer Advisors to join their team on a temporary basis (circa 6 months). Purpose of the Post: Working within the Council’s Customer Centre, this...
-
Contact Centre Sales Advisor. Mon
3 weeks ago
United Kingdom CKB Recruitment Ltd Full timeAre you passionate about making an impact in the sales sector? Ready for a role that not only challenges you but also offers a clear path to career advancement? CKB Recruitment are working with a well known name in the UK insurance market, that is looking for a driven and ambitious Commercial Telemarketer to join their growing team in Harrogate. You will...
-
Health & Safety Construction Advisor
2 weeks ago
United Kingdom SalterGrange Full timeJoin to apply for the Health & Safety Advisor role at Salter Grange Join to apply for the Health & Safety Advisor role at Salter Grange Sign in to save Health & Safety Advisor at Salter Grange . Salter Grange is recruiting for a Health & Safety Advisor to implement and maintain the HSE Strategy on a High-Profile Data Centre in London for a...
-
Temporary Apprenticeship Advisor
2 weeks ago
United Kingdom Angus Alive Full timeContract Type: Temporary Position Type: Part Time Based at Montrose Sports Centre, Marine Avenue, Montrose.Help us change lives in Angus by inspiring Healthy, Active and Creative lifestyle choices.25 hours per week as a Sports Advisor in the sports centre operations team, working days, evenings and weekends.You will need to hold a current RLSS pool...
-
Online Customer Service Advisor
1 week ago
United Kingdom Joshua Robert Recruitment Full timeJoshua Robert is working with a well-established client that are working with quite a few local authorities and housing associations across the North East. Middlesbrough Council are looking for a number of Customer Advisors to join their team on a temporary basis (circa 6 months). Purpose of the Post: Working within the Council’s Customer Centre, this...