Contact Centre Adviser

2 weeks ago


United Kingdom NatWest Group Full time

Join us as a Contact Centre Adviser

  • This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact
  • You’ll be actively participating in initiatives to improve customer service, processes and procedures
  • Thrive in a role that'll equip you with the skills you need to flourish in your career as you work with colleagues who'll support you at every step of your journey
  • If you don’t currently live in Jersey, you’ll need to specifically state in your CV that you have the right to live and work here to be considered for this role
What you'll do

In this key role, you’ll be responding to and investigating queries promptly from customers in our contact centres, providing support on business processes, policies and procedures and developing an understanding of customer and business needs.

You’ll also be:

  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences
The skills you'll need

To be successful in this role, you’ll have great customer service abilities and organisational skills, along with good attention to detail.

You’ll also need:

  • Good telephony communication skills
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word
#J-18808-Ljbffr
  • Inbound Sales Advisor

    3 weeks ago


    United Kingdom Contact Centre Monthly Full time

    Inbound Sales Advisor 32 hours per week – 3 nights on, 3 nights off Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Shifts: Opening hours are Monday – Sunday 10pm – 10amNIGHT SHIFTS CCA Recruitment are excited to be recruiting for an inbound Sales Advisor who are looking to work night shifts within a role that...


  • United Kingdom Resource Matters Ltd Full time

    Our client is a highly successful Financial Services organisation experiencing growth due to high demand for their services. The ideal candidate will manage an operation of approximately 40 FTEs. The role is fully operational and seeks an individual with a sales background who will take on the primary responsibility for the daily management of the contact...


  • United Kingdom Hays Full time

    Southend Council are looking to appoint an agency, full-time Contact Centre Manager to manage the centre and staff in line with the council's policies and procedures. Within this position, the post holder will be responsible for the organisation and co-ordination of contact between looked after children and their parents/carers/siblings and other relevant...


  • United Kingdom NatWest Group Full time

    Join us as a Contact Centre Adviser This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact You’ll be actively participating in initiatives to improve customer service, processes and procedures Thrive in a role that'll equip you with the...


  • United Kingdom Resource Matters Ltd Full time

    Our client is a highly successful Financial Services organisation experiencing growth due to high demand for their services. The role is fully operational and seeks an individual with a sales background who will take on the primary responsibility for the daily management of the contact centre operation. The position offers a base salary of £40,000 with an...


  • United Kingdom Vertu Motors group Full time

    Are you passionate about customer service and looking for a new opportunity within a rapidly growing organisation? Here at Vertu Motors, we are looking for enthusiastic, driven people to join our Contact Centre to help drive our success! This is a full-time permanent position with a 42-hour week. You will be working Monday-Friday 9:30am-6pm and alternate...


  • United Kingdom Vertu Motors group Full time

    Are you passionate about customer service and looking for a new opportunity within a rapidly growing organisation? Here at Vertu Motors, we are looking for enthusiastic, driven people to join our Contact Centre to help drive our success! This is a full-time permanent position with a 42-hour week. You will be working Monday-Friday 9:30am-6pm and alternate...

  • Centre Manager

    1 month ago


    United Kingdom WINTON HOUSE CENTRE Full time

    Once again in partnership with Petersfield Climate Action Network we held the Christmas Present Exchange. This year’s event took place on Saturday... The Centre will be closed for the Christmas period from:3.30 pm on Thursday 21st December and will re-open on Tuesday 2nd January at 9.30 am. End of Season Tea Party held on Monday 6 November in the Winton...


  • United Kingdom Simbec-Orion Group Full time

    ABOUT US Simbec-Orion is a responsive and agile full-service CRO, with wide therapeutic experience and specialist expertise in clinical pharmacology, oncology and rare diseases. Perfectly structured, we provide full-service clinical development solutions for small and mid-size drug developers – headed up by a centralised leadership team. With a focus on...


  • United Kingdom WINTON HOUSE CENTRE Full time

    Once again in partnership with Petersfield Climate Action Network we held the Christmas Present Exchange. This year’s event took place on Saturday... 30 was raised at Wednesday’s coffee... The sun shone on the annual volunteer’s tea party, and the celebration of the 12 years of commitment by Amanda Greenlea as a Trustee. Winton House Centre (WHC)...

  • Financial Adviser

    4 days ago


    United Kingdom Fairstone Group Ltd. Full time

    In the role of financial adviser you will be a part of our growing remote advisory team. Potential clients will be introduced via our contact centre team and group advisory channels. Full training will be provided, along with exam support towards CII Chartered Status. Key Responsibilities The Ideal Person Qualifications Accountable for providing full...

  • Work Rights Centre

    2 weeks ago


    United Kingdom Legal Action Group Full time

    Last updated : Wednesday 04 October, 2023 (177 views) About the Job • Hours: full time 37.5h/week • Location: London hybrid (with possibility of remote only for an exceptional candidate) The Work Rights Centre is looking for an Immigration Adviser or Solicitor to join our ambitious and fast-growing team. We are a charity set up by migrants and...


  • United Kingdom CKB Recruitment Ltd Full time

    Are you passionate about making an impact in the sales sector? Ready for a role that not only challenges you but also offers a clear path to career advancement? CKB Recruitment are working with a well known name in the UK insurance market, that is looking for a driven and ambitious Commercial Telemarketer to join their growing team in Harrogate. You will...

  • Repair Centre Manager

    4 weeks ago


    United Kingdom Furrows Group Full time

    The successful candidate will be Managing the daily functions within the Accident Repair Centre to include assessing damaged vehicles and dealing with insurance companies and customers, in a fast-paced professional Accident Repair Centre. Effectively operate the Bodyshop management system "BMS Eclipse" Follow key processes to achieve specified quality and...

  • Head of Service

    2 weeks ago


    United Kingdom Connect Fibre Full time

    Location: Remote with occasional travel within the UK required  to develop the fastest and most reliable fibre network in the UK!  customer-obsessed, senior service leader to take ownership of the customer service We truly aim to provide support for our customers that is unparalleled, so that they become our advocates in the communities that we...

  • Centre Manager

    1 month ago


    United Kingdom Uklc Full time

    Centre Manager Follow us on Instagram Here! The Centre Manager has overall responsibility for the centre, the team and the students. They oversee the smooth running of the course, manage all aspects of the centre and ensure that any problems are solved quickly and effectively. The preparation for the course including the programme, transfers, excursions...


  • United Kingdom London Electric Centre Full time

    Location: Remote (Candidates must be based in the UK) Company: London Electric Centre Job Type: Full-Time/Part-Time APPLICANT MUST HAVE GOOD "BRITISH" ACCENT About Us: London Electric Centre is at the forefront of the electric vehicle market, dedicated to providing innovative and sustainable transportation solutions. We specialize in the procurement...


  • United Kingdom London Electric Centre Full time

    Location: Remote (Candidates must be based in the UK) Company: London Electric Centre Job Type: Full-Time/Part-Time APPLICANT MUST HAVE GOOD "BRITISH" ACCENT About Us: London Electric Centre is at the forefront of the electric vehicle market, dedicated to providing innovative and sustainable transportation solutions. We specialize in the procurement...


  • United Kingdom Scholarshipdb Full time

    Centre for Doctoral Training Coordinator The Centre for Doctoral Training (CDT) in Sustainable Chemical Technologies: A Systems Approach (CSCT), an EPSRC-funded training Centre hosted within the Institute of Sustainability and Climate Change, is looking for an organised and dynamic coordinator. As the Coordinator, you will play a pivotal role in the...


  • United Kingdom Housekeeper Full time

    Housekeepers & Housekeeping Services in Sheffield City Centre Over 1 million people use Housekeeper.com for their cleaning needs Create your profile and have housekeepers come to you. Compare housekeepers near you, and choose the ones you like. Contact & Hire Discuss job details by message or TeleSafe call. 1 Sheffield City Centre Housekeepers Found ...