Associate Director
4 weeks ago
Contract Type: Full-time, permanent Location: Brighton (remote) As an Associate Director Partnership Account Management, you will be responsible for managing, nurturing and growing relationships with our strategic University partners in the UK and Ireland. Your primary goal will be to ensure that our partners have the necessary support and guidance, underpinned by a KPI driven account plan to effectively achieve our mutual ambitions in the short, medium, and longer term. If you are a proactive, results-oriented individual with a passion for building partnerships and driving business outcomes, we invite you to apply for this exciting opportunity ABOUT THE ROLE
Develop and maintain strong, long-lasting relationships with key University partners.
Conduct regular check-ins and business reviews with partners to assess performance, identify areas for improvement, and align on strategic objectives.
Develop and operationalise a key account plan for each of our partners, underpinned by a clearly defined set of relevant KPIs.
Nurture the account to ensure contractual obligations are met, risk of churn remains low, and opportunity to renew remains high.
Identify ways in which to grow the account via a range of upsell and cross-sell opportunities.
Build and maintain partner accounts, including new opportunities for growth on the CRM, ensuring that the system is regularly updated.
Collaborate with each partner and our internal teams to implement an effective governance structure to drive the delivery of the key account.
Enable and support the product team with the delivery of an annual portfolio review to ensure all product remains competitive, relevant, and current.
Track partner performance metrics and KPIs, identifying opportunities for improvement and implementing strategies to maximise growth and profitability.
Grow the accounts in line with contractual obligations and/or partner expectations.
Monitor market trends, competitor activities, and industry developments to identify opportunities and threats within the University partner ecosystem.
Proven experience in partner management, account management, or sales, preferably in the Education industry.
Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously.
Proficiency in CRM software and other relevant tools for partner management and reporting.
ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. Please see our Privacy Policy.
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