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Area Repairs and Voids Manager
1 month ago
Are you a committed and dynamic leader looking for your next step in Repairs and Voids?
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.A fantastic opportunity has opened in Brent Housing Management for an Area Repairs and Voids Manager to join our Resident Services.
It’s an exciting time to be starting at Brent Council, as we are pursuing an ambitious transformation agenda that puts the Brent community at the heart of everything we do.
About the post
As Area Repairs and Voids Manager you’ll be responsible for the end-to-end customer journey of the Repairs and Voids Service, ensuring the delivery of a sector-leading customer experience.
You’ll contract manage the Responsive Repairs specialist contractors, including contract administration, managing payments, variations, and claims resolution. You’ll also develop and maintain policies such as the Repairs Policy and Service Standards, consulting with stakeholders and ensuring delivery through to the approvals process.
You’ll proactively manage specialist areas such as disrepair and dampness, managing budgets and work programmes in order to resolve customer dissatisfaction and reduce stigma.
You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.
The ideal candidate
You’ll have a degree-level education or equivalent relevant experience, accompanied by a relevant technical qualification such as RICS, MCIOB, or CIOH. A PRINCE2 or equivalent project management qualification is desirable.
You should possess strong operational knowledge of contract and budget administration, policy development and implementation, and an awareness of relevant legislation, service standards, customer expectations, and risk management.
Experience in managing property service teams within the housing sector, dealing with performance management of contractors, and handling specialist areas such as structural works, disrepair, dampness, and mould is essential.
You should be adept at delivering satisfactory outcomes for residents and managing contracts in complex organisations, as well as be able to provide clear and effective leadership that maximises your team’s performance.
Working for Brent
Brent is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity.
We’re committed to creating a supportive and dynamic work environment where you can make a real impact.
We offer opportunities for professional development, a collaborative team culture, and the chance to be part of an innovative and forward-thinking organisation. Additionally, we operate a hybrid working model with office or on-site presence three times a week.
For more information about our benefits package, please visit brenthousingcareers.com
Additional information
We will be regularly reviewing applications and conducting weekly interview panels.
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found at
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk
