Customer Relationship Executive

1 month ago


Leatherhead Surrey, United Kingdom Sonia Andrews Full time

Client Services Executive to join a full-service creative events agency in Leatherhead.
The Client Services Executive will support the Account Management team and a portfolio of clients. This role will be responsible for supporting the team throughout the event sales process from project inception through to event delivery.
Client/ Account Management
Support with the Stakeholder mapping for an account
Liaise with clients stakeholder to discuss new projects and prepare initial follow ups including proposals and initial budget guidance
Supporting Snr Account Lead / Account Lead in the development & implementation of client retention strategy
Support with marketing strategy ranging from client case studies to social media campaigns
Follow up with clients post Event to gather feedback and discuss future projects that are being planned
Project Management
~ Lead on the project handover with the operations team ensuring timely responses for the clients and clear briefings to the internal team members



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