Lead Customer Relationship Manager

3 weeks ago

Surrey, United Kingdom Gilbert Meher Ltd Full time
Job Title: Lead Customer Relationship Manager
Salary: 70k per annum (with bonus)
Location: Head Office based local to Windsor. Homes based in Oxfordshire, Berkshire & South West London/Surrey

About Us:

My client is a niche care home provider committed to delivering exceptional quality care to our residents. As we embark on a journey to establish our presence further within the sector, we are seeking a dynamic Lead Customer Relationship Manager to join our team. This is a brand-new role aimed at bolstering the reputation of our homes and driving private occupancy across our small portfolio of homes.

Role Overview:
  • As the Lead Customer Relationship Manager, you will play a pivotal role in shaping the success of our homes by enhancing their reputation for quality care within local communities.
  • You will collaborate closely with teams across multiple homes, supporting them in increasing their occupancy, particularly focusing on private occupancy.
  • Your responsibilities will include strengthening our web presence, optimizing the enquiry management process, and ensuring swift responses to pre-admission assessments.
  • Additionally, you will spearhead the development of robust sales and marketing teams within the homes, leveraging local community connections to organize targeted events and activities.
Key Responsibilities:
  • Strengthening the online presence of our homes
  • Improving the enquiry management process
  • Liaising with General Managers to expedite pre-admission assessments
  • Developing sales and marketing teams within homes
  • Organizing events and activities tailored to local community groups
  • Conducting customer satisfaction research and providing feedback to the leadership team
  • Providing weekly updates on live enquiries and community engagement
About You:
  • We are seeking candidates with a proven track record in sales and marketing, preferably with experience in managing enquiries and networking.
  • Experience in multi-site marketing activities and achieving targets is highly desirable.
  • While prior experience in the care and health industry is beneficial, it is not essential.
  • As a self-motivated individual with a creative mindset, you should thrive in a collaborative, multi-functional team environment.
Key Requirements:
  • Excellent communication and interpersonal skills
  • Empathy towards customers undergoing emotional journeys
  • Willingness to travel and possess a full driving license

If you are interested please apply or contact Corrie Keable on (phone number removed) or (url removed) for a confidential discussion.

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