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IT Support Specialist
2 months ago
Job Summary:
The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support.
Responsibilities:
- Provides first tier IT support to employees and business resolving simple problems and tickets as a member of the Help Desk Team.
- Responds to escalated employee issues and incidents in a proactive, timely fashion.
- Completes basic tasks and projects supporting IT operations in delivering systems and features that provide significant value.
- Assists new hires with set-up, tools, and best practices.
- Seeks input from teammates and outside experts on systems and feature design.
- Assembles workstations including mechanical standing desks.
- Unboxes and organises inventory items.
- Receives and organises inventory while maintaining inventory tracking system.
- Installs IT equipment inclusive of TVs.
- Maintains a clean & safe work environment.
Required Skills:
- Knowledge of Intune and JAMF administration.
- Basic knowledge of Azure active directory.
- Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC.
- Basic knowledge of networks.
- Self-motivated and organised.
- Basic mechanical aptitude.
- Ability to troubleshoot first tier computer hardware and software issues.
- Strong computer skills, including proficiency in Microsoft Office.
- Excellent attention to detail and strong documentation skills.
- Outstanding verbal and written communication skills.
- Strong organisational and interpersonal skills.
- Exceptional problem-solving abilities.
- Collaborates well with other teams.
Education & Experience:
- Certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, or Apple Support.
- Good to have, but not essential: degree in information technology
- 4+ years of relevant experience.
