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IT Service Desk
4 weeks ago
IT Support required for an engineering organisation in Dorking. You will be managing incoming service requests through phone, email, chat, or MS Teams form, and providing a first line support for resolving technical issues as well as managing escalations to second level teams. Managing ticket lifecycles and coordinating ticket escalations with the use of the company service management tools. Documenting and improving knowledgebase articles including those accessed on a user self-help portal. Main Duties of the IT Support:
Responding to incoming service requests through phone, email, or chat, and providing first line support for technical issues
Troubleshooting and resolving a wide range of technical problems, such as software and hardware issues, network connectivity problems, and printing problems.
Very good with Microsoft Office 365 product knowledge
Very good with Microsoft Windows Client
Time flexibility required to account for supporting full days for countries in different time zones
Qualifications/Experience IT Support:
Good with network printing
Must have experience in IT support.
Must have experience with Microsoft products.
Experience with Microsoft products
Basic understanding of Networking (LAN and WAN)
Fluent in speaking and writing in any of these is desirable (German / French / Italian / Danish / Latvian)
Support larger IT projects such as provider change or workplace change.
A good understanding of computer hardware, software, networks, and operating systems.
Language skills: Must have a good level of English.
To see our other available vacancies please visit our website.
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