Head of Customer Success

3 days ago


High Wycombe Buckinghamshire, United Kingdom Burton Recruitment Limited Full time
Job Description

Head of Key Accounts/Customer Success

High Wycombe (3 days per week office-based)

70K to 80K basic + bonus (20K - 40K)

An incredibly exciting opportunity to join a rapidly growing facilities solutions company as Head of Customer Success/Key Accounts in High Wycombe. The role entails managing a team of 20 account managers and account executives and instilling customer success within a KAM team, while developing and implementing processes to optimise efficiency. They are looking for someone with a highly commercial mindset, strong people management experience and a hands-on approach to driving success with top-tier clients personally. Their client base includes landlords and managing agents within sectors such as retail, hospitality and leisure, healthcare, residential, and education.

Key Responsibilities:

  • Customer Success Team Management
  • Customer Onboarding & Training
  • Relationship Building & Account Management
  • Proactive Support & Issue Resolution
  • Upsell & Cross-Sell Opportunities
  • Customer Advocacy & Feedback Loop
  • Data-Driven Insights
  • Retention & Churn Prevention

The company has an exceptional company culture and offers a warm, supportive environment that supports growth and progression.

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