Head of Customer Excellence

3 days ago

High Wycombe Buckinghamshire, United Kingdom Edgewell Personal Care Italy S.R.L. Full time

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Head of Customer Excellence
Location: Flexible (can be based in Edgewell Europe Head Offices) Hybrid working.
9- 12 Month Contract
Attractive salary & benefits

Let's Talk About You
You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well, if you’re interested in our Customer Excellence role, this might be your next step This is a great choice for a strategic thinker and innovator, especially since it requires close collaboration with commercial teams and key retailers. Join Edgewell Personal Care – a global consumer goods business with a portfolio of over 25 brands (Wilkinson Sword, Schick, Hawaiian Tropic, Carefree, Bulldog Skincare, Jack Black and recently acquired Cremo Grooming… just to name a few).

Now, Let’s Get Down to Business
Reporting to EU Customer, Business planning and Edgewell Customs Brands (ECB) Director, you'll drive growth for the EU Edgewell business. You will be responsible for developing our brands and ECB business for existing and new customers across Europe.

Here’s what you’ll get up to:

  1. Pan European customer management: responsible for the development and growth of new and existing pan European customers.
  2. Drive new business development in emerging spaces for the on-demand delivery channel including partnerships with retailers and other manufacturers.
  3. Lead EU collaboration and joint business agreements with strategic customers partners.
  4. Develop and Lead pan European customer negotiation strategies and ensure alignment of the goals and maximize NS and profitability.
  5. Alignment on international customer management: responsible for defining pan European strategies across the hubs in EU.
  6. Drive best practice go-to-market execution across all markets within Europe including ranging strategies, pricing corridors and framework agreement strategies.
  7. Drive thought leadership, repeatable models, best practice sharing, and playbook development across regions and markets.
  8. Build network with external partners and non-competitors, being the voice & champion of commercial internally and externally, engaging others in the vision for the business and setting up clear priorities and deliverables for the team.
  9. Lead, develop, inspire your team, championing their personal growth, be accountable for their input and expanding their knowledge of the broader marketing landscape.
  10. Tools development for the wider European sales team: responsible for the monitoring of the activity.
  11. Collaborate with a cross-functional team to build advanced analytics capabilities aiming to make smarter, faster decisions that will enable faster growth and optimized commercial investments.
  12. Inspiring the sales and market teams and retailers with compelling category stories and plans to deliver their growth ambitions.

Are You Ready to Show Us What You’ve Got?
Ideally you will have similar experience gained within a commercial or consumer goods company. In addition, it would be great if you have the following skills and experience:

  1. Experience of building challenger brands as a Sales or Commercial Director.
  2. Significant experience in a blue chip FMCG experience in Market.
  3. Experience of managing scale customers across EU markets.
  4. A passion for the power of commercial activity in unlocking value growth.
  5. Being curious about commerce and being prepared to push the boundaries to challenge what is possible.
  6. Be able to analyse data and identify deep insights that can be used to inform future strategies and opportunities.
  7. Excellent communication and presentation skills that can persuasively sell-in strategies to senior cross-functional stakeholders.
  8. Hunts, cultivates, nurtures and grows relationships with key customers.

Benefits: Competitive salary, employee assistance programme, life assurance, discounted Edgewell branded products, core working hours, 25 days annual leave, free beverage & snacks, sports & social club membership, casual smart dress code and a great teammates

Now Take the Next Step
If you’re looking forward to progressing your career with us, then we’re looking forward to hearing from you. Please email an up to date CV in English along with your salary expectations. Alternatively, feel free to pass onto your teammates who may be interested. For information about this great company, visit

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.

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