Customer Success Manager
2 weeks ago
Are you a Customer Success professional looking for their next challenge? Would an opportunity to work with a growing business in a niche market be of interest? If the answer to these questions is yes, we’d love to hear from you.
Vivid Rock are proud to be partnering with such a business, a brand known for providing intuitive, smart and easy to use SaaS & Software solutions who aim to capitalise on their success so far by hiring top talent in key areas that will enable them to push on and grow further.
As such, they are looking to hire a Customer Success Manager to join their team to drive customer excellence through the successful onboarding, implementation and delivery of their purpose built platform.
This is a very interesting role that blends together the skills and capability of a number of disciplines, pre-sales and consultancy through to professional services and customer success - the successful candidate will be able to demonstrate experience in all of these and in return will enjoy a collaborative and empowering environment, working with positive, dynamic colleagues and a niche market.
Key Responsibilities:
- Provide consultancy services and strategic advice, which increase the value of their offering.
- Develop a trusting relationship with clients which leads to longer-term business.
- Manage client or stakeholder expectations.
- Assist in any pre-sales activity with the Business Development team as and when required.
- Manipulate and interrogate customer data for mobilisation into our software solutions.
- Authoring technical or project documentation – both internal and external requirements in line with department procedures.
- Ensuring projects progress with no internal delay.
- Act as the main point of contact with the client for the duration of the onboarding/implementation period.
- Identify and develop new business opportunities with clients.
- Provide technical assistance to all their products
- Where necessary, the resolution of support calls may require site visits to deliver training and technical consultancy on behalf of the company and its products.
- Ensure that all complaints are escalated as appropriate and actions are completed.
Key Skills:
- Project management experience, knowledge of project methodologies and processes such as: Prince2, PMP.
- Track record of working in a customer focused position
- Experience of onboarding, configuring and implementing IT/Software solutions to customers
- Good understanding and use of Data. (Use of Power BI is desirable)
- Excellent MS Excel capability
- Excellent time management, organisational skills, and ability to work to deadlines.
- Results driven, focussed on objectives – and turning objectives into action.
- Must have a good knowledge and understanding of technology
- Strong technical writing skills in English and good presentation and teaching skills.
- Full UK driving license is required.
Compensation:
£45k - £50k salary - plus benefits package
Hybrid:
Must be happy to work in their offices (near Buckingham), twice per week.
If you’re excited by everything you’ve read above and have the experience to match, please get in touch as we would love to tell you more Email – colin@vividrock.co.uk
Finally…
We appreciate it’s a tricky time to navigate your career and it's important for us to be authentic about the opportunities we share here. We know that people have been heavily affected by the current challenges our economy faces, however, please only apply for this role if you meet the essential criteria we have outlined above.
We are expecting a high volume of applications; sadly, we're unlikely to be able to respond to each individual applicant. Thanks for being patient and we'll be sure to get in touch if we're keen to take your application further.
Vivid Rock is passionate about championing diversity and challenging unconscious bias and treats each application carefully. Thank you for your interest and please follow our page for further updates.
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