Location Manager

2 weeks ago

Brighton East Sussex, United Kingdom Anchor Hanover Group Full time

Job Title: Location Manager – Extra Care
Extra Care housing provides a vital local resource to support older individuals with care and support needs to live independently. It is a sector of rapid growth and an exciting time of change for Anchor as we move our significant extra care housing portfolio forward to ensure it meets the needs of the older population for the next generation. Our offer for residents will fit with the principles of the Housing Customer Experience Strategy to ensure that residents are listened to, included and that we are responsive to their needs.
Extra Care communities provide a dynamic and diverse environment which aspire to be the best they can be to ensure that all residents love living in later life.
The post holder will be managing a designated location to ensure that services are delivered to a high standard, that the location and accommodation remain safe and compliant.
When you join the housing team, you’ll need a good balance of heart and head to manage property, tenancy matters and relationships with Anchor’s residents and partners.
Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out
Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint
When a complaint does arise, taking ownership for a complaint and following the complaints process whilst keeping all parties informed
Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard in a timely manner
Ensuring that the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
Working with external agencies and partners such as local authority commissioners, on site care provider, social workers and medical professionals to provide support to residents with a range of needs this includes ensuring that they are getting access to the right services to help them to continue to live independently
Connecting with residents, helping them access health and social services, and encourage inclusion in social events both internally and in the wider community
A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s, of these Anchor has over 100 extra care locations providing additional support and services to almost 4,500 older individuals with long term / complex health needs.
At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Pension plan – contribute between 4% and 8% and we’ll match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more
Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities
We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
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