Call Centre Agent
3 weeks ago
Call Centre Agent (weekends, 12-month temporary role)
Castle Donington, Derbyshire
- Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
- Contributory Pension scheme
- Excellent holiday entitlement
- Salary sacrifice schemes, including Cycle to Work
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company The Role In this varied and engaging role, you will have the chance to act as the friendly voice of the business and ensure that a great customer experience is delivered time and time again. No two days will be the same and you will have the chance to showcase your excellent people skills as you engage with customers from all backgrounds. As a Call Centre Agent, you’ll respond to, and direct, customer calls, ensuring customers’ expectations are met or exceeded. Specifically, you will: - Develop and maintain excellent relationships with our customers
- Accurately update our internal system with key information
- Process information for our colleagues
- Ensure that customer issues are dealt with or escalated as required The first 2 - 3 weeks of training will be done at Head Office (Monday to Friday approx. 8.30am – 5pm). Hours after training are 18 hours a week, Saturday 8am – 6pm (with one hour lunch) and Sunday 8am – 6pm (with one hour lunch), which would be worked from home. Initially this contract would be for 12 months, but future work or hours could become available within the business. About You To join us as a weekend Call Centre Agent, you’ll need: - Previous customer service and/or call centre experience
- Proficiency in Microsoft packages, including MS Excel spreadsheets
- Excellent written and verbal communication skills
- A professional, friendly telephone manner In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress. Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. #J-18808-Ljbffr
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