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Information Technology Support Engineer

3 months ago

Surrey, United Kingdom LexisNexis Risk Solutions Full time

Technical Support Specialist II-Greater London commutable from Croydon, Sutton, Epsom, London Victoria, Leatherhead, Surrey.
Would you like to provide first-class guidance and support to the companies Users?

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below,

The team consists of 6 Service Desk Analysts who are based at Sutton, Greater London office.

As a Technical Support Specialist II, you will provide advanced technical assistance to resolve complex IT issues. Your role involves troubleshooting, analyzing, and resolving software and hardware problems to ensure seamless operations for end users. You will also contribute to the development and maintenance of support documentation.

Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure
Engaging in Service Desk activities including End User Support, Integration Monitoring, and Ticket Status
Supporting processes related to end-user experience such as ID creation, distribution, passwords resets, and authorization of product

Experience in a Level 1 Support role, working with Windows or Mac Operating Systems
Experience of MS Windows 10 & 11 & Office 365 desktop administration
Experience with Troubleshooting Outlook, including problems connecting to Exchange/Office 365
Experience of ITSM software, such as TOPdesk, Service Now, Remedy, Supporting mobile device (iOS, Android, Windows) in a managed enterprise environment

Learn more about the LexisNexis Risk team and how we work here

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