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Information Technology Support Analyst

2 months ago

Surrey, United Kingdom Rethink Full time

Service Support Analyst – 2nd/3rd Line Support

Chessington- Hybrid

Contract to Perm

Immediate start


I am currently recruiting on behalf of a Leading Pharma and Supply Chain Organisation in Surrey for a Service Support Analyst to join them on a contract-to-perm basis.


We are essentially seeking a Service Support Agent (2nd/3rd line support) to be the interface between the business and the IT department. To take ownership, logs & co-ordinate all computer hardware & software related queries & requests from the group. Where possible will answer queries directly, or co-ordinate the incident/problem determination and resolution with other teams and communicate status updates back to the originating user.


You will perform a broad range of technical and professional work activities in the area of logging and resolving technical issues with laptops, PCs and handheld devices.


The organisation is located in Chessington, Surrey. They’d like you to be onsite 3/4 days a week and flexible for you to work remotely the remainder of the week (5 days a week for the first few weeks whilst training)


We are looking to engage with a 2nd/3rd Line Support Agent with the following:


*Has some knowledge of the majority of the software products or platforms used. With more extensive knowledge of at least one of the supported products. (Win7, Win10, Active Directory, Citrix, VPN, O365, Microsoft Exchange)


*Possesses a basic understanding of electrical and electronic technology.


*Has experience using Active Directory and a ticket and phone call management system


*Has good interpersonal skills. Is well organised and practical with a logical, analytical approach to problem-solving. Pays careful, close attention to detail.


*Has good oral communication skills and takes an analytical approach to problem-solving.


Please apply now to be considered or send your CV to katie.mcgovern@rethinktalent.io