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Information Technology Help Desk Manager

1 month ago

Chobham Surrey, United Kingdom In Technology Group Full time

IT Helpdesk Manager - Chobham - Salary dependent on experience - Great Opportunity
Role : IT Helpdesk Manager
We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. Monitor and track Key Performance Indicators
Track and analyse key performance indicators (KPIs) to assess service quality and pinpoint areas for enhancement.
Work closely with internal technical teams to provide customized IT solutions to clients.
Serve as the main point of contact for assigned clients, building strong relationships and ensuring their satisfaction.
Spot opportunities for upselling and cross-selling IT support services to existing clients based on their evolving needs.
Manage and mitigate risks related to service delivery.

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Extensive technical knowledge of IT infrastructure, hardware, software, and networking concepts.
Proactive and self-motivated, with a passion for delivering high-quality IT support solutions.
Familiarity with IT service management frameworks (e.g. ITIL) is desirable.
Strong analytical and project management skills.
Up-to-date with industry trends, emerging technologies, and IT best practices to provide expert advice and recommendations.
Proven ability to deliver high-quality services on time and within budget.
Proficiency in using CRM systems and productivity tools

If so, please apply now to be immediately considered for the position