Information Technology Services Manager
1 week ago
IT Service Manager (Permanent)
Location: Hybrid (2 days per week onsite in Surrey)
Salary: >£40,000, with excellent benefits
Are you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client’s team and play a key part in ensuring the seamless delivery of high-quality support services across our business-critical applications.
About the Role
As an IT Service Manager, you will collaborate closely with Infrastructure, Security, Development, and Solution Architecture teams to manage and enhance the support for enterprise systems. These include finance, asset management, CRM, data, and metering platforms, critical to operations and available 24x7x365.
Responsibilities for the IT Service Manager:
- Service Reporting: Produce and present Monthly Status Reports (MSRs) for applications supplied by vendors, including KPIs, risk assessments, and call analysis.
- Stakeholder Collaboration: Coordinate monthly service reviews and manage communication with stakeholders on service performance and resolutions.
- Team Oversight: Lead and coordinate support teams, including IT Service Desk, Level 2 & 3 Support, Infrastructure & Security, Data & Analytics, Development teams, and external vendors.
- Performance Management: Monitor service-level KPIs, implement problem management and change control processes, and prioritise workloads to meet service requirements.
- Change Management: Review and document changes to Service Management Plans and oversee service transitions with stakeholders.
- Auditing & Compliance: Facilitate audits, ensure adherence to service management procedures, and manage customer satisfaction initiatives.
- Relationship Building: Cultivate strong internal and external relationships and manage 3rd-party software providers effectively.
What We’re Looking For from an IT Service Manager:
- Proven experience in IT Service Management with a focus on end-to-end support environments.
- Deep understanding of Service Management, Transition, and Application Support processes.
- Familiarity with hosting/infrastructure environments, quality, and risk management.
- Strong customer service ethos, with excellent communication and presentation skills.
- Demonstrable experience with ITIL/ITSM frameworks and tools (e.g., ServiceNow, Jira).
- Project Management certifications (e.g., PMP, PRINCE2) are advantageous.
What’s in it for You?
- A collaborative and forward-thinking team environment.
- Opportunities for professional development, training, and career progression.
- A hybrid working model offering flexibility and work-life balance.
If you're ready to make a significant impact and help deliver top-tier support for critical systems, we’d love to hear from you
-
Information Technology Help Desk Manager
1 month ago
Chobham, Surrey, United Kingdom In Technology Group Full timeIT Helpdesk Manager - Chobham - Salary dependent on experience - Great Opportunity! Role : IT Helpdesk Manager We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. Monitor and track Key Performance Indicators Track and analyse key performance indicators (KPIs) to assess service quality and...
-
Information Technology Help Desk Manager
10 hours ago
Chobham, Surrey, United Kingdom In Technology Group Full time €70,000IT Helpdesk Manager - Chobham - £70,000 - Great Opportunity! Role : IT Helpdesk Manager We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. Monitor and track Key Performance Indicators Track and analyse key performance indicators (KPIs) to assess service quality and pinpoint areas for...
-
Information Technology Help Desk Manager
1 month ago
Chobham, Surrey, United Kingdom In Technology Group Full timeIT Helpdesk Manager - Chobham - Salary dependent on experience - Great Opportunity! Role : IT Helpdesk Manager Location : Chobham Salary : Dependent on experience We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. The successful candidate will be responsible for ensuring all systems run...
-
Information Security Manager
4 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleAs the Information Security Manager for LNRS Data Services Ltd Company, you will be responsible for protecting information systems and assets. Identifying and addressing both potential and actual security issues. Leveraging your management experience. This role is both tactical and strategic. You will be reporting to the VP of Technology and...
-
Information Security Manager
3 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the Job We are seeking a highly skilled Information Security Manager to join our team at LNRS Data Services Ltd Company. As the Manager of Information Security, you will be responsible for protecting the company's information systems and assets. You will identify and address both potential and actual security issues, leveraging your management...
-
Senior Information Security Manager
1 month ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleThe Senior Information Security Manager will be responsible for protecting information systems and assets, identifying and addressing both potential and actual security issues. This role is both tactical and strategic, requiring a strong management experience and excellent communication skills.ResponsibilitiesProviding strategic and technical...
-
Information Technology Services Manager
3 days ago
Surrey, United Kingdom Clearwater People Solutions Ltd Full timeIT Service Manager (Permanent)Location: Hybrid (2 days per week onsite in Surrey) Salary: >£40,000, with excellent benefitsAre you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client’s team and play a key part in ensuring the seamless delivery of high-quality support services across our...
-
Information Technology Services Manager
1 day ago
Surrey, United Kingdom Clearwater People Solutions Ltd Full time €40,000IT Service Manager (Permanent) Location: Hybrid (2 days per week onsite in Surrey) Salary: >£40,000, with excellent benefits Are you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client’s team and play a key part in ensuring the seamless delivery of high-quality support services across our...
-
Information Technology Services Manager
21 hours ago
Surrey, United Kingdom Clearwater People Solutions Ltd Full timeIT Service Manager (Permanent) Location: Hybrid (2 days per week onsite in Surrey) Salary: >£40,000, with excellent benefits Are you a proactive and experienced IT Service Manager looking for a dynamic and challenging role? Join our client’s team and play a key part in ensuring the seamless delivery of high-quality support services across our...
-
Information Security Leadership Position
2 weeks ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the RoleAt LNRS Data Services Ltd Company, we are looking for a skilled Information Security Leadership Position to join our team. As the Manager of Information Security, you will be responsible for protecting our information systems and assets. This role is both tactical and strategic, requiring you to identify and address both potential and actual...
-
Information Technology Support Engineer
2 weeks ago
Reigate, Surrey, United Kingdom SPECIALIST RECRUIT LIMITED Full time €24,000 - €30,0001st/2nd Line Engineer Reigate, Surrey Salary: £24-30k plus bonus opportunities Our small but growing IT support client based in Reigate is fast growing and looking t strengthen their team. This is a fantastic opportunity for someone with Service Desk or 1st Line support experience who wants their next step and to also get involved in more in-depth IT and...
-
Information Technology Support Engineer
2 weeks ago
Reigate, Surrey, United Kingdom SPECIALIST RECRUIT LIMITED Full time €24,000 - €30,0001st/2nd Line Engineer Reigate, Surrey Salary: £24-30k plus bonus opportunities Our small but growing IT support client based in Reigate is fast growing and looking t strengthen their team. This is a fantastic opportunity for someone with Service Desk or 1st Line support experience who wants their next step and to also get involved in more in-depth IT and...
-
Global Information Security Manager
3 weeks ago
Surrey, United Kingdom Michael Page Full timeA proactive Cyber Risk Manager is needed to implement cyber risks strategies and best practices within global offices, ensuring the service providers are aligning the security frameworks. This is a hybrid role with 3 days working in Surrey office but with flexibility to work in the London site as well.Client DetailsOur client is a well-established...
-
Category Manager
2 months ago
Surrey, United Kingdom Pod Talent Full time €55,000 - €60,000Role: Procurement Category Manager - Indirect (Technology)- Global Food Brand Location: Surrey/ Hybrid We have partnered with one of the worlds’ biggest and most recognisable food brands as they begin their transformation into a best-in-class procurement function. Their procurement function is currently growing due to their continued success across...
-
Manager Security
2 months ago
Surrey, United Kingdom LNRS Data Services Ltd Company Full timeAbout the Role As the Manager of Information Security for Cirium, you will be responsible for protecting information systems and assets. Identifying and addressing both potential and actual security issues. Leveraging your management experience. This role is both tactical and strategic. You will be reporting to the VP of Technology and being a key...
-
Information Technology Infrastructure Engineer
2 months ago
Merstham, Surrey, United Kingdom Specialist Recruit Full time €28,000 - €35,000Resides: Redhill, Surrey £28-35k Main Purpose of Job Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects. Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops. Install,...
-
Information Technology Infrastructure Engineer
2 months ago
Merstham, Surrey, United Kingdom Specialist Recruit Full time €28,000 - €35,000Resides: Redhill, Surrey £28-35k Main Purpose of Job Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects. Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops. Install,...
-
Chief Technology Officer
1 month ago
Surrey, United Kingdom Tech4 Full time £100,000Job Title: Chief Technology OfficerAre you a seasoned technology leader looking for a new challenge? Do you have a passion for driving innovation and growth in a fast-paced environment?We are seeking an experienced Chief Technology Officer to join our team at Tech4. As a key member of our leadership team, you will be responsible for shaping and communicating...
-
Tax Technology Consultant
1 day ago
Surrey, United Kingdom Fynity Full timeTax Technology Consultant Principal Tax Technology Consultant required by a rapidly expanding boutique consultancy. This consultancy has a dedicated Tax Technology Practice which is rapidly growing. They have a track record of delivering tax transformation projects that drive efficiency and automation and improve insights within the tax function. They...
-
Information Security Analyst
1 month ago
Surrey, United Kingdom JNC Recruitment Limited Full time €68,000Information Security Analyst Kingston upon Thames or Eastleigh - Hybrid Up to £68,000 Per Annum + Car Allowance We are working with an established international services company as they search for an enthusiastic Information Security Analyst to help maintain a secure enterprise IT estate. This position is available as hybrid working in the office...