Remote Quality Lead

4 weeks ago


Chatham Kent, United Kingdom Network IT Recruitment Full time €45,000

IT Lead (Service Desk)
Permanent
Network It a looking for an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated IT Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments.


Based on site 3 days per week, working remotely 2 days per week, with a salary of up to GBP45,000 for the right person. Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365.
Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are met.
Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery.
Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality.

Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience.
In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.
Proficiency in O365, including deployment of Intune, management of SharePoint, and troubleshooting Exchange.
Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals.
Join us in this exciting opportunity to lead a team of dedicated professionals in delivering exceptional IT support and solutions to our clients.



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