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IT Lead
4 weeks ago
IT Lead (Service Desk)
Chatham
Permanent
Up to GBP45,000
Network It a looking for an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated IT Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments.
Based on site 3 days per week, working remotely 2 days per week, with a salary of up to GBP45,000 for the right person. The business is based in Chatham meaning we'd only be looking at candidates based in or near the area.
Responsibilities:
- Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365.
- Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are met.
- Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery.
- Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly.
- Process Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality.
Requirements:
- Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience.
- Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments.
- In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.
- Proficiency in O365, including deployment of Intune, management of SharePoint, and troubleshooting Exchange.
- Strong problem-solving skills and the ability to effectively communicate technical solutions to clients and team members.
- Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals.
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