Operations Manager

2 weeks ago

Windsor Berkshire, United Kingdom The HR Consultants Full time

We are delighted to be recruiting for a private clinic based in Windsor . The company are looking for an experienced and results driven Operations Manager to join the team to support the overall running of the organisation

Role Overview

  • To ensure that all non-clinical services meet the expectations of patients and staff and provide a safe environment in which to receive and provide care.
  • To drive change that delivers improved commercial performance, improved quality standards and improved patient care.
  • To provide effective and inspiring leadership to the non-clinical teams and to ensure that performance of these teams meets expectations.
  • To work with clinical teams to support the continual improvement of patient experience, patient care and patient safety.
  • To ensure that the organisation achieves legislative and regulatory compliance in all areas.
  • To work with the senior leadership team in delivering organisational objectives
  • To support Managing Director in achieving aims and development of organisation.

Key Responsibilities

  • Regulatory and Statutory Responsibilities
  • Health & Safety Officer
  • Fire Safety Officer
  • Statutory and regulatory compliance across all teams
  • Strategic Responsibilities
  • Develop and implement plans to achieve company objectives with respect to revenue and margin growth.
  • Ensure that the staff are supported and challenged to perform through the provision of an effective human resource function and effective IT support.
  • Analyse key performance metrics and financial data to identify opportunities for improvement.
  • Work with external consultants to create a roadmap of improvements and support them with the delivery of these.
  • Operational Responsibilities:
  • To provide effective leadership to your teams that ensures performance is maximised.
  • To ensure business changes are managed such that your teams are positively engaged in the change.
  • Create a culture of innovation and continuous improvement amongst the teams.
  • To ensure a strong governance framework is established and maintained across all functions.
  • Ensure day-to-day operations meet organisational aspirations for standards of patient care, patient experience and patient safety.

Functional Responsibilities

  • Hard Facilities:
  • To ensure that the buildings and gardens are maintained in line with industry best practice and statutory or regulatory requirements.
  • To ensure that the buildings and grounds are maintained safely and provide a safe environment for all users.
  • To provide leadership and control over infrastructure projects that improve the utilisation or quality of the environment.
  • To ensure that the cost of maintaining the facilities are controlled through effective planned, preventative maintenance.
  • Soft Facilities
  • To ensure the kitchen and housekeeping teams work safely and provide a safe environment for patients and staff.
  • To ensure that the quality of housekeeping and the standards of catering exceed patient expectations and make a positive contribution to the experience of receiving care from us.
  • To ensure that all statutory and regulatory requirements are met.
  • Human Resources
  • To ensure that all best practice and statutory requirements are met.
  • To ensure that there is a robust performance management environment for all staff.
  • To ensure that all the documentation relating to staff is administered efficiently and in line with best practice.
  • To work with external consultants to create an environment where staff are treated fairly and compassionately.
  • To recognise the contribution that diversity can bring to the organisation and ensure we are accessible to all who may want to work with us.
  • Administration
  • To ensure the administration team provide an effective service to clinicians and patients at all times.
  • To drive improved efficiency and cost-effectiveness of the administration service
  • To implement controls over recharges that ensures robust collection of fees.
  • To manage the charging structure for visiting clinicians that is fair, consistent with the market but which values the services provided.
  • Referrals
  • To ensure that patients enquiring about our services receive a courteous, professional and efficient response.
  • To ensure that information about enquiries is collected efficiently and completely and supports the safe care for those that become patients.
  • To provide insights into enquiries that supports the work of business development teams.
  • To ensure that patients are kept informed about the status of their referral and that they are assigned to a clinician as soon as possible.

Salary £60k

Full time – 40 hours

Location - Windsor ( hybrid )

Benefits – Company pension , healthcare

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