Housing Administrator
4 weeks ago
My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis.
The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance.
Based in Central London (Hybrid):
Leading on and supporting the timely resolution of Housing complaints, including Ombudsman complaints, Stage 1 complaints and Stage 2 complaints.
Monitoring and evaluating the performance of the complaints team, ensuring service improvement of complaints handling and management.
Lead on training, mentoring and coaching the team to achieve service improvement.
Proven ability in Housing Complaints Management for a Local Authority or Housing Association
Proficiency in establishing and managing Key Performance Indicators (KPIs) workloads and targets.
Expertise in quality assurance, training, and staff mentorship
Familiarity with handling matters involving the housing ombudsman.
Hybrid working
Contract type: 3-6 month minimum
Hours: 09:00ach -17:00 Monday to Friday
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.
Access to a wide range of temporary and permanent opportunities
Free DBS checks
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