Accounts Executive
3 weeks ago
Reservations Executive - Luxury Hotel & Spa, Derry/Londonderry
Are you a detail-oriented and customer-focused professional with a passion for hospitality? Our client’s luxurious Hotel & Spa located in the heart of Derry/Londonderry is seeking an enthusiastic Reservations Executive to join their team and ensure an exceptional guest experience.
You will play a crucial role in upholding the high standards of service that the hotel is known for, ensuring a seamless experience for your guests from the moment they enquire to the time they depart.
Process payments for room bookings and maintain accurate billing procedures
* Answer phone calls with the hotel’s “Tone of Voice,” delivering a high level of service and professionalism
* Stay up-to-date on the hotel’s services, packages, and room rates to handle guest enquiries and bookings effectively
* Build strong relationships with departments such as Reception, Accounts, and Sales
* Support the training of new reservations team members, ensuring health and safety procedures are followed
* Assist in achieving guest satisfaction and room revenue goals by working closely with Front Office operations
* Collaborate with the accounting team on billing coordination and maintain front office supplies
* Perform other related duties as assigned by management, ensuring a smooth reservations operation.
Experience in a similar role within the hospitality industry, as a hotel receptionist/reservationist
* Competitive salary of £12.00 per hour
* Staff discounts on food, hotel services, and amenities
* Opportunities for professional growth and development
Contact me (Charlene) on (phone number removed) for a confidential chat or click “Apply” and I’ll be in touch
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Reservations Executive
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