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Hotel Duty Operations Manager
4 months ago
Hotel Operations Duty Manager
5 hours per week, across a 7-day rota (any 5 days out of 7), regular evenings and weekends, occasional night shift cover
The role of Hotel Operations Duty Manager is hugely exciting, as you’ll have the opportunity to be part of the team operating our BRAND-NEW overnight accommodations: The LEGOLAND® Woodland Village
The Hotel Operations Duty Manager will take ownership of the daily running of our overnight accommodations, always making sure our guests and your colleagues receive the best possible service, including the beautiful (and clean) Supporting the Senior Front of House Manager, you will assist with the recruitment, training and ongoing coaching of the Hotel guest experience hosting team, empowering excellence at every opportunity. Not only will you have the chance to work in our new overnight accommodations, you will also work across our existing, Brick-Tastic, hotels, making meaningful connections with your colleagues and our guests.
Please note, internally this role is known as Hotel Operations Duty Manager - Front of House
Hotel or hospitality experience is essential, ideally in a Front of House / Reception Duty role
Experience in delivering exceptional guest interactions within a fast-paced Hotel role
Knowledge of risk assessments and wider Health and Safety procedures and protocols
40% discount off LEGO sets and products on the online LEGO Store
~ increasing to 40 after one years’ service)
~25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
~ 'Staff discount codes for Merlin Annual Passes to gift to loved ones
~ Private pension scheme
~ Life assurance scheme
~ Employee assistance programme
~ Access to Perks at Work which 30,000+ national & local employee discounts
~ Free staff parking
~ Ongoing training & development
We are looking for a Hotel Operations Duty Manager to join our AWESOME team at the UK’s favourite children’s theme park; The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact the recruitment team directly.
