Regional Operations Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Regional Operations Manager for a large contract we have recently won.Role Summary: The perimeter of the role includes England, Scotland & Bulgaria and reports directly to the Global Alliance Director. This role will be supported by a team of site-based Facility Managers, who will manage the day-to-day operational FM consistently across all services. The FMs will be the single point of contact for all FM matters at the site. They will take responsibility for all services, including both soft and hard services, ensuring the teams are integrated and aligned on key objectives. Our facility managers will be supported by several facility coordinators, who will take a more hands-on approach to the day-to-day FM. They will interface with client teams to ensure all tasks and work orders are completed. Key Responsibilities: Responsible for all sites within England, Scotland & Bulgaria Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the location Responds to problems and concerns; implements policy, rules and regulations Manages on site facilities management operation teams in terms of staffing, training, development and performance Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered Together with the QHSE lead for the account, manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimize the risk exposure to the Client Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards (including insurance requirements and price standards) Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Maintains close working relations with the Landlord and client BUFM's & UFM's regarding any maintenance issues, ensuring a proactive approach is maintained. Oversight of the site FM's provision of services through third-party contractual relationships for business stationery and document retention activities Together with the Engineering Operations Director, ensures all statutory compliance requirements are met Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team Skills Required Bachelor's degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience 10+ years operational experience with emphasis on integrated real estate services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering Strong communication, negotiation and analytical skills Excellent interpersonal skills Ability to lead Change Management programmes Ability to manage multi-million dollar budgets Excellent MS Office Suite skills Demonstrable Health & Safety knowledge and/or experience Proven record of providing excellent internal and external customer service Ability to comprehend, analyse and interpret complex bus Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Our Values RESPECT: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA