Service Desk Team Leader

5 days ago


Andover Hampshire, United Kingdom Eutopia Solutions Limited Full time

IT Service Desk Team Lead - Andover - c£37,000 Are you an experienced Service Desk Team Lead looking to progress your career? Or even a Senior Service Desk Analyst looking to lead a small team? We are working with a rapidly growing industry disrupter based in Andover, Hampshire who are looking for a Service Desk Team Lead to join their IT function.
You will be responsible for overseeing the daily operations of the Service Desk team and be accountable for managing the performance of service requests and incidents, ensuring that service levels are exceeded in accordance with the ITIL framework.
This is a fully hands-on role that will have full accountability to define, deliver and continuously improve the service management strategy.
Significant experience working in a Service Desk environment, either as a Senior Analyst or Team Lead.
Experience of working with ticketing systems within the Service Desk.
Generous 30 days holiday plus bank holidays
Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
Employee Assistance Programme, including access to a 24/7 confidential support.
Auto enrolment into Company Pension, or option for SMART Pension.
Cycle to work scheme.
A very friendly working environment with free on-site parking.
PLEASE APPLY NOW FOR IMMEDIATE CONSIDERATION



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