Business Manager
2 weeks ago
Business Manager - H-Beauty Cribbs Causeway page is loaded Business Manager - H-Beauty Cribbs Causeway Apply locations Bristol time type Full time posted on Posted 30+ Days Ago job requisition id JOBREQ00086355
Business Manager
Location: H-Beauty Cribbs Causeway
Contract: Permanent, 37.5 hours, 5 days out of any
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Business Manager leads an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Business Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They are able to think 'outside the four walls' and take into account the entire client journey, including the omni-channel context.
KEY RESPONSIBILITIES
Leading the team: the Business Manager guides their team towards achieving results and developing individual talents
Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
Partner with line manager to proactively identify, address and manage any employee relations issues in accordance with the local CHANEL policies and procedures and shares feedback on performance
Support with recruitment
Facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
Business developer: the Business Manager embodies an entrepreneurial spirit
Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brands expectations
Develop business initiatives in line with the brand vision and strategy
Define, track and coach the team to achieve set KPIs
Manage staff rotas, including day-to-day operational zoning to ensure floor coverage and optimal client experience
Communicate retail and collateral stock needs to all necessary parties
Has a solid understanding of the business environment
Provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: the Business Manager creates conditions for a consistent and memorable experience
Lead by example on the selling floor by creating tailor-made client experience using the CHANEL experience ritual and build long-lasting relationships
Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
Ensure team has tools/training to provide a CHANEL client experience
Provide flexibility to allow the team to create their own experience
Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that their business remains clean, tidy and welcoming at all times
CHANEL ambassador: the Business Manager embodies the values of the brand
CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients and team
Implement all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
Implement and ensure respect of the uniform and grooming guidelines at all times
SKILL SETS
Leadership and Management skills
Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
Relationships-focused: Collaborative, partnering and influencing skills
Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
Performance minded and decisive, strive for continuous improvement
Soft skills
Posture and communication skills : Verbal and written communication, story telling
Curious, personal agility, continuous learner
Self-awareness, self-confidence, and self-control/stress management
Enthusiasm, energy and motivation
Trustworthy with integrity/ethics
Benefits at CHANEL :
Our employee benefits have been created to support you across your professional and personal life by offering you:
Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Platforms: Multiple Platforms to support across Wellbeing
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About UsChanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in:
Exceptional creation and client experience
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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