Customer Success Manager

4 weeks ago

London, United Kingdom LifeWorks Full time

Customer Success Manager (Remote, UK Wide) page is loaded Customer Success Manager (Remote, UK Wide) Apply locations London, England, UK time type Full time posted on Posted Yesterday job requisition id R-14943

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health are looking for a Customer Success Manager to build trusted advisor relationships with our clients and help them drive higher employee engagement and an overall better level of wellness with the TELUS Health solution.

This is a remote role and candidates can be based anywhere in the UK.

Responsibilities:

  • Maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly the C-level executives.

  • Conduct ongoing business reviews that measure client success and build plans to achieve client success including:

  • Driving continued engagement of the TELUS Health solution by providing innovative communication programs focused on user uptake and persistency

  • Ongoing project status

  • Upcoming Product Roadmap presentations

  • Strategy sessions and solution optimization

  • Establish recurring targets and monitor performance

  • Provide information about TELUS Health company vision and product strategy as well as release readiness activities

  • Share best practices and connect clients to other clients to share ideas and industry best practices

  • Create high levels of customer advocacy and engagement

  • Solicit client feedback and work with internal partners to help drive product and operational improvements to enhance the overall Customer Experience

  • Work closely with operational counterparts inside TELUS Health to drive issues to closure

  • Continually advocate for Clients and find new ways to add value to the Client

  • Drive engagement by connecting clients to the broader TELUS Health community of clients with attendance at events such as Insights and local events; providing opportunities to share their success stories and network with other clients for best practices collaboration

  • Manage and negotiate the renewal process when needed

  • Coordinate contracting and delivery of additional ad-hoc services

  • Identify additional solution expansion and upsell opportunities

Succeeding as a Customer Success Manager will require the following:

  • 5+ years of experience in Account Management, Success Management or other customer facing relationship role, additional experience in B2B sales is preferred.

  • Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.

  • Proven track record of success in retaining and growing relationships with accounts and managing complex alliance and channel partners.

  • A strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.

  • High emotional intelligence and ability to resolve conflict wherever it arises.

  • Highly self-motivated and team-oriented.

  • Proficient with the tools of the trade (laptop, e-mail, Office apps, smartphone, CRM applications).

  • Highly organized and efficient with exceptional follow-through.

  • Desire and ability to negotiate and communicate successfully with clients.

  • Ability to manage a territory of clients and prioritize your time and travel.

  • Post secondary education in Business, Technology, or a related field is preferred

You will receive a permanent position with benefits package including:

  • Sales Incentive Plan

  • Pension

  • Private Medical Insurance including Digital GP

  • Healthcare Cash Plan - claim back dental bills or the cost of new glasses

  • Dental Plan

  • Life Insurance

  • Group Income Protection

  • 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays

  • Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more

  • Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need

#LI-Remote

#LI-AF1

#LifeAtTELUS

#HiringNow

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Similar Jobs (1) Customer Success Manager (Remote, UK Wide) locations 6 Locations time type Full time posted on Posted 30+ Days Ago

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience.

It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

A place to experience more

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

#J-18808-Ljbffr

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