Service Drive

2 weeks ago


London, United Kingdom Ithq Full time

Étudiant - Été (mai à août inclusivement), Diplômé
Le coordonnateur est le premier point de contact pour les clients, visiteurs et membres de l'équipe. Il joue un rôle crucial dans la création d'une expérience positive et accueillante pour tous ceux qui entrent en contact avec l'entreprise. Le réceptionniste est chargé de fournir un service client exceptionnel, de gérer les communications entrante et sortantes, ainsi que d'assurer le bon fonctionnement des activités administratives de base.
Nb d’heures/semaine
Date d'entrée en poste
Salaire
Nombre de postes disponibles
Durée
Indéterminée
Date limite pour postuler
Description du poste
Description du poste :
• Accueillir les clients en offrant un excellent service à la clientèle
• Répondre au téléphone et aux courriels de manière professionnelle et courtoise
• Effectuer les réservations et les diverses tâches administratives
• Gestion de réservations de groupes
• Conseiller, proposer et vendre les offres, services ou produits adaptés aux besoins des clients
• Répondre aux diverses demandes de la clientèle
• Effectuer la facturation et la conciliation de caisses
• Effectuer la présentation du site aux clients
• Créer et traiter les demandes de certificats cadeaux
• Effectuer l’ouverture et la fermeture des installations
• Aide à la préparation des déjeuners
• Entretien de l’espace réception
• Autres tâches connexes et/ou selon les besoins de l’établissement et de la clientèle
Compétences demandées:
• Excellente communication verbale et écrite
• Avoir un sens aigu du service client et capacité à résoudre les problèmes rapidement et efficacement
• Avoir une attitude et un comportement professionnel
• Être autonome et responsable
• Être polyvalent
• Avoir le sens de l’initiative
• Être capable d’effectuer des transactions monétaires
• Être disponible en soirée et en fin de semaine
• Savoir s’organiser, gérer les priorités et travailler en équipe
Qualifications:
• Expérience dans l’hôtellerie
• Bilingue Français/Anglais
• Avoir des connaissances commerciales et marketing est un plus
• Connaissances sur le logiciel Cloudbeds seraient un atout Pour plus d’information et pour postuler
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